Solving Common Problems; Returning The Goods To Service Center - Manfrotto 521 Serie Manuel De Service

SOLVINg COMMON pRObLEMS

Malfunction 1: When controller plugged into the camera, none of the functions is working, the main LED is not on Controller: 522 – 522A – 523 –
523PRO – 521 – 521PRO
Solution: Exchange the cable (repair set no. 522SCA), if the controller is still not working, return it to the service center
Malfunction 2: When controller plugged into the camera, the Main LED is blinking, none of the functions is working Controller: 522 – 522A – 523
– 523PRO – 521 – 521PRO
Solution: Exchange the cable (repair set no. 522SCA), if the controller is still not working, return it to the service center
Malfunction 3: When controller plugged into the camera, the Main LED goes on (in case of 522P one of the zoom speed LEDs goes on), the
camera begins to zoom immediately without pressing the zoom wheel, no other function is working. The spring housing (see
Drawing 3) is broken – plastic is cracked.
Controller: 522 – 522A – 523 – 523PRO – 522P – 524xx
Solution: Exchange the broken part with repair kit no. R522,06, assembly the controller according to "522•523-524 assembly instructions"
Malfunction 4: When controller is plugged into the camera, the Main LED goes on (in case of 522P one of the zoom speed LEDs goes on), the
camera begins to zoom immediately without pressing the zoom wheel, no other function is working. The spring housing (see
Drawing 3) is not broken. Usually, the zoom wheel is not working smoothly – you can feel sort of clicking when moving it.
Controller: 522 – 522A – 523 – 523PRO – 522P – 524xx
Solution: This problem usually means that the controller was dropped and the small teeth wheel got misaligned with zoom wheel gear
(see Drawing 10 and Drawing 11). Disassembly the controller and assembly back following "522-523-524 disassembly/assembly
instructions" Check the bottom cover – sometimes the positioning pin (see Drawing 12) is mechanically broken by misuse and
it is not possible to properly align controller body with zoom wheel – exchange the bottom cover with repair kit no. R522,02. If
this problem will repeat, it can also mean a machining problem with top cover – in this case replace the part with repair set no.
R522,01. Follow 522-523-524 assembly instructions" to assembly the controller.
Malfunction 5: Zoom does not stop when the zoom wheel is in neutral position, even though it was already repaired as described in previous
"malfunction solution"
Controller: 522P
Solution: This problem considers only few 522P controllers, which had a software problem. In such a case return the controller to service
center, for software upgrade.
Malfunction 6: It is not possible to switch the camera on when it is in standby mode, or It is not possible to put the camera into standby mode,
or When controller is plugged it switches the camera into standby mode without pressing the on/off button.
Controller: 522 – 522A – 523 – 523PRO – 521 – 521PRO
Solution: Exchange the cable (repair set no. 522SCA), if the controller is still not working properly, return it to the service center.
Malfunction 7: Most of the functions are working well, except one or two, e.g. push auto focus is not working with Canon XL-2 camera.
Controller: 522 – 522A – 523 – 523PRO – 521 – 521PRO
Solution: On most cases the controller is not broken. This usually means that the specific function is not implemented with the specific
camera. LANC commands are "interpreted" differently by different cameras. Please check the "compatibility chart" for the
functions compatibility with the specific camera. If you are sure that the specific function should work, but it is not please return
the controller to the service center. When returning please indicate the type of the camera and function which is not working.
Malfunction 8: Controller does not work when plugged into Sony DSR-250 – the LED is blinking. Controller: 523 – 523PRO – 521 – 521PRO
Solution: The problem related to old controllers – exchange for the brand new on, or sent to service center for upgrade. When returning
please indicate that the problem is related to the SONY DSR-250 camera.
Malfunction 9: A part of the controller is mechanically broken by misuse. Controller: all types Solution: Use appropriate repair kit to repair the
controller. Follow assembly/disassembly instructions.
In all other cases return to the service center.

RETURNINg ThE gOOdS TO SERVICE CENTER

In order to receive fast and problem – free service, please follow the rules when returning broken controllers to the service center:
• Please always return with filled "REMOTE CONTROLLER REPAIR FORM"
• Sent to address: "ZPUH Ventis s.c. Sienkiewicza 48, 42-600 Tarnowskie Góry POLAND"
• If you are sending the broken controller from outside the EU, attach a pro-forma invoice and write for each controller: "Zoom controller sample" –
unit price 5 USD. Write in the invoice "Product samples value for custom purposes only". Do not indicate anywhere, that it is returned for repair.
The overall invoice value must not exceed 20 USD. -lower unit price, if necessary.
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