Follow-Up Service - Noritz NH199-DV Manuel D'information De L'utilisateur

Follow-up Service

Requesting Service
First follow the instructions in the troubleshooting section (
If the error is not corrected, contact Noritz America Technical Support at 866-766-7489.
We will need to know:
The Model ................ (check the rating plate)
Date of purchase ..... (see the warranty)
Details of problem ... (flashing error codes,
Your name, address, and telephone number
Desired date of visit
* A request for service may be rejected if the boiler is installed in a location
where working on the unit may be dangerous. Contact a plumber.
Warranty
A warranty registration card is included separately.
Be sure that the plumber, date of purchase and other necessary items are filled in.
Read the content carefully, and keep the warranty card in a safe place.
For repairs after the warranty period, there will be a charge on any service, and service will only
be performed if the unit is deemed repairable.
Period of Time for Stocking Repair Parts
Noritz will stock repair and maintenance parts for this unit within ten (10) years of the date of
original installation.
Reinstallation
If you want to reinstall the appliance at a different location, confirm that the gas and power
supply indicated on the rating plate are available at the new location. If you are not sure,
consult the local utility company.
Gas Conversion
If you move to a region that uses a different type of gas or if the local gas supply is converted,
replacement of the gas manifold and adjustment of the appliance will be necessary. This work
must be performed by either Noritz or a qualified service agency and will be charged for even
during the warranty period. Contact Noritz America Technical Support at 866-766-7489 for
additional information.
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*See p.4 for the location of the label
etc., in much detail as possible)
p.19 to p.21).