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Change the Bottom Position Height:
STEP
OPERATION
1
Press and hold Λ or V to achieve desired bottom position
height.
2
Press and hold 'S' then press and hold 1, hold both
buttons for 3 seconds.
3
Release buttons.
Unlock the Adjusted Bottom Position Height:
STEP
OPERATION
1
Press and hold 'S' then press and hold 1, hold both
buttons for 3 seconds.
2
Release buttons.
Error Codes:
CODE
DESCRIPTION
E01
Leg malfunction
E02
Changing postions too often
E03
Weight added exceeds weight capacity
E04
Control box malfunction
E05
Display button is stuck
E06
Communication disconnected
E07
The height of the desk has dropped below zero on the
display
Trouble Shooting:
PROBLEM
After connecting the power and pressing up or down the legs have
no response.
After connecting the power and holding up and down together the
legs have no response.
The legs rise slowly.
The legs dont move in the direction you're pressing on the keypad.
Only one leg is moving.
Legs only move down and not up.
Desk moves down on its own.
Desk goes into the initialization process frequently.
555-24-002-G-00 rev. B • 04/19
MOTION
Run the legs to the height you want the bottom position to be.
The letter 'L' shows on the display and means the position is locked at the
lowest position that the worksurface can be moved to.
Operation completed.
MOTION
The letter 'C' shows on the display and means the bottom position is
unlocked and can be moved through its full range of motion.
Operation completed.
SOLUTION
1. Cables came loose, Check if cables are all connected properly.
2. Inner parts of legs are broken, replace legs.
Desk has been moving for more than 1 min. Stop moving desk and let
system cool down for 10 min.
Remove excess weight from desk.
1. Use in extreme enviroments will cause control box to malfunction.
Re-initialize the desk. See 'Initialization Procedure'.
2. Stopping initialization process before complete will cause control box to
malfunction. Re-initialize the desk. See 'Initialization Procedure'.
1. Check the status of the button, if stuck, then push to restore.
2. Replace keypad.
1. Cable came loose between keypad/display and control box. Check if the
cables are all connected properly.
2. Check to see if the control box works properly.
Raise the desk and change the height of desk on the display, see 'Change
the Height on the Display to Match the Actual Worksurface Height'.
SOLUTION
1. Re-initialize the desk.
2. Check if the cables are all connected properly.
3. Contact Customer Care.
1. Check if the cables are all connected properly.
2. Contact Customer Care.
1. Check if the input power is the correct rating.
2. Contact Customer Care.
Contact Customer Care.
1. Check if the cables are all connected properly.
2. Contact Customer Care.
1. Re-initialize the desk. See 'Initialization Procedure'.
2. Contact Customer Care.
1. Make sure the added weight does not exceed the weight capacity.
2. Contact Customer Care.
1. Make sure the added weight does not exceed the weight capacity.
2. Check the noise of the motor.
3. Contact Customer Care.
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