To Obtain Parts And Service; Return Authorization; Damaged Merchandise; International Warranty Clause - Stryker 4850 Manuel D'utilisation Et D'entretien

Stryker Medical stands behind the craftsmanship of our products . Providing our customers quality products is our
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mission, and we pledge to do everything we can to quickly resolve any problems encountered within the terms of the
warranties listed below .
LIMITED LIFETIME WARRANTY
Stryker Medical warrants our Michael Graves with Stryker Patient Chairs and Ottoman for the lifetime of the product,
classified as 10 years, under normal use and proper care . Subject to the limitations set below, Stryker will repair or, at
our option, replace defective merchandise free of charge .
Michael Graves with Stryker Patient Chairs and Ottoman
• 10 years on steel frames and arms
• 10 years on wood frame components
• 3 years on Stryker Medical textiles and foam
The Limited Lifetime warranty listed above is void in cases of modifications, misuse, improper assembly or maintenance,
accidents, damage caused by a carrier other than Stryker Medical, and the use of customer's own material .
Stryker makes no other warranty or representation, either expressed or implied, except as set forth herein . There is no
warranty of merchantability and there are no warranties of fitness for any particular purpose . In no event shall Stryker
be liable hereunder for incidental or consequential damages arising from or in any manner related to sales or use of
any such equipment .

TO OBTAIN PARTS AND SERVICE

Stryker products are supported by a nationwide network of dedicated Stryker Field Service Representatives . These
representatives are factory trained, available locally, and carry a substantial spare parts inventory to minimize repair
time . Simply call your local representative, or call Stryker Customer Service USA at 1-800-327−0770 .

RETURN AUTHORIZATION

Merchandise cannot be returned without approval from the Stryker Customer Service Department . An authorization
number will be provided which must be printed on the returned merchandise . Stryker reserves the right to charge ship-
ping and restocking fees on returned items . Special, modified, or discontinued, items not subject to return .

DAMAGED MERCHANDISE

ICC Regulations require that claims for damaged merchandise must be made with the carrier within fifteen (15) days of
receipt of merchandise . Do not accept damaged shipments unless such damage is noted on the delivery receipt at
the time of receipt. Upon prompt notification, Stryker will file a freight claim with the appropriate carrier for damages
incurred . Claim will be limited in amount to the actual replacement cost . In the event that this information is not
received by Stryker within the fifteen (15) day period following the delivery of the merchandise, or the damage was not
noted on the delivery receipt at the time of receipt, the customer will be responsible for payment of the original invoice
in full . Claims for any short shipment must be made within thirty (30) days of invoice .

INTERNATIONAL WARRANTY CLAUSE

This warranty reflects U .S . domestic policy . Warranty outside the U .S . may vary by country . Please contact your local
Stryker Medical representative for additional information .
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