Napoleon PRO285 Mode D'emploi page 56

Troubleshooting
Problem
Low heat / Low flame when valve
turned to high.
Excessive flare-ups/uneven heat.
Burners burn with yellow flame,
accompanied by the smell of gas.
Flames lift away from burner,
accompanied by the smell of gas,
and possibly difficulties in lighting.
Burner will not light with the
igniter, but will light with a match.
Humming regulator.
"Paint" appears to be peeling
inside lid or hood.
Burner output on "high" setting
is too low. (Rumbling noise and
fluttering blue flame at burner
surface.)
N415-0309CE-GB-DE DEC 29.20
Possible Causes
Blockage of gas.
Improper preheating.
Improper preheating.
Excessive grease and ash build up
in drip pan.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter adjustment.
Jet-fire outlet is dirty or clogged.
Normal occurrence on hot days.
Grease build-up on inside surfaces. This is not a defect. The peeling is
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Solution
Check for spider webs in the burner or
orifice.
Preheat grill with main burners on high
for 5 to 10 minutes.
Preheat grill with both main burners on
high for 5 to 10 minutes.
Clean drip pan regularly. Do not line pan
with aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing.
See general maintenance instructions.
Open air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Close air shutter slightly according to
combustion air adjustment instructions.
(This must be done by a qualified gas
installer.)
Clean jet-fire outlet with a soft bristle
brush.
This is not a defect. It is caused by
internal vibrations in the regulator
and does not affect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
caused by hardened grease, which dries
into paint-like shards that flake off.
Regular cleaning will prevent this. See
cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
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