Troubleshooting Guide - VISIOMED BewellConnect BW-MyCoach PULSE Manuel D'utilisation

WRISTBAND
MEASURING RANGE
WRISTBAND
DIMENSIONS
WEIGHT
BATTERY
OPERATING
VOLTAGE
BLUETOOTH
AUTONOMY
CHARGING TIME
DATA STORAGE
OPERATING
TEMPERATURE
CHARGING CABLE

7. TROUBLESHOOTING GUIDE

Problem
Nothing is displayed on the
screen of the BW-MyCoach
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BewellConnect - BW-HB16 - User Manual - 062017_V1
silicone / strainless steel
10 / 20 M
240 x 20 x 12 mm /
9,44 x 0,78 x 0,47 in
26,7 g / 0,05 lb
55mAh Lithium Polymer
3.7 V
BLE 4.0
5 - 10 days depending on use
Approximately 2 hours depending
on the charging mode (mains or
computer)
7 days
From -10°C to 45°C
(from 14°F to 113°F)
Charging clip
SOLUTION
Recharge the device with the
USB cable provided.
No transfer of data to your
phone / tablet
The BewellConnect®
application does not detect
the BW-MyCoach® Pulse
activity tracker when pairing.
You are unable to connect
your BW-MyCoach® Pulse
activity tracker to the
BewellConnect® application.
BewellConnect - BW-HB16 - User Manual - 062017_V1
Bluetooth connection
disabled: Enable Bluetooth on
your phone / tablet.
Phone or tablet incompatible:
Check that your phone or
tablet is equipped with
Bluetooth 4.0.
Check that the Bluetooth
function on your smartphone
is enabled and that the
version of the operating
system of your smartphone is
updated (Android 4.3 or later
Or iOS 7.1 or later).
Check that your activity
tracker is located within range
of the smartphone you want
to synchronize with (50 cm
maximum).
If the problem persists, please
contact customer service or
your dealer.
Activate Bluetooth.
Restart your smartphone.
If the problem persists, please
contact customer service or
your dealer.
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