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Velleman® Service and Quality Warranty
Velleman® has over 35 years of experience in
the electronics world and distributes its
products in more than 85 countries.
All our products fulfil strict quality
requirements and legal stipulations in the EU.
In order to ensure the quality, our products
regularly go through an extra quality check,
both by an internal quality department and by
specialized external organisations. If, all
precautionary measures notwithstanding,
problems should occur, please make appeal to
our warranty (see guarantee conditions).
General Warranty Conditions Concerning
Consumer Products (for EU):
• All consumer products are subject to a 24-
month warranty on production flaws and
defective material as from the original date of
purchase.
• Velleman® can decide to replace an article
with an equivalent article, or to refund the
retail value totally or partially when the
complaint is valid and a free repair or
replacement of the article is impossible, or if
the expenses are out of proportion.
You will be delivered a replacing article or a
refund at the value of 100% of the purchase
price in case of a flaw occurred in the first year
after the date of purchase and delivery, or a
replacing article at 50% of the purchase price
or a refund at the value of 50% of the retail
value in case of a flaw occurred in the second
year after the date of purchase and delivery.
• Not covered by warranty:
- all direct or indirect damage caused after
delivery to the article (e.g. by oxidation,
shocks, falls, dust, dirt, humidity...), and by
the article, as well as its contents (e.g. data
loss), compensation for loss of profits;
- frequently replaced consumable goods, parts
or accessories such as batteries, lamps, rubber
parts, drive belts... (unlimited list);
- flaws resulting from fire, water damage,
lightning, accident, natural disaster, etc. ...;
- flaws caused deliberately, negligently or
resulting from improper handling, negligent
maintenance, abusive use or use contrary to
the manufacturer's instructions;
- damage caused by a commercial, professional
or collective use of the article (the warranty
validity will be reduced to six (6) months when
the article is used professionally);
- damage resulting from an inappropriate
packing and shipping of the article;
- all damage caused by modification, repair or
alteration performed by a third party without
written permission by Velleman®.
• Articles to be repaired must be delivered to
your Velleman® dealer, solidly packed
(preferably in the original packaging), and be
completed with the original receipt of purchase
and a clear flaw description.
• Hint: In order to save on cost and time,
please reread the manual and check if the flaw
is caused by obvious causes prior to presenting
the article for repair. Note that returning a
non-defective article can also involve handling
costs.
• Repairs occurring after warranty expiration
are subject to shipping costs.
• The above conditions are without prejudice to
all commercial warranties.
The above enumeration is subject to
modification according to the article (see
article's manual).
Garantie de service et de qualité
Velleman®
Velleman® jouit d'une expérience de plus de
35 ans dans le monde de l'électronique avec
une distribution dans plus de 85 pays.
Tous nos produits répondent à des exigences
de qualité rigoureuses et à des dispositions
légales en vigueur dans l'UE. Afin de garantir la
qualité, nous soumettons régulièrement nos
produits à des contrôles de qualité
supplémentaires, tant par notre propre service
qualité que par un service qualité externe.
Dans le cas improbable d'un défaut malgré
toutes les précautions, il est possible
d'invoquer notre garantie (voir les conditions
de garantie).
Conditions générales concernant la
garantie sur les produits grand public
(pour l'UE) :
• tout produit grand public est garanti 24 mois
contre tout vice de production ou de matériaux
à dater du jour d'acquisition effective ;
• si la plainte est justifiée et que la réparation
ou le remplacement d'un article est jugé
impossible, ou lorsque les coûts s'avèrent
disproportionnés, Velleman® s'autorise à
remplacer ledit article par un article équivalent
ou à rembourser la totalité ou une partie du
prix d'achat. Le cas échéant, il vous sera
consenti un article de remplacement ou le
remboursement complet du prix d'achat lors
d'un défaut dans un délai de 1 an après l'achat
et la livraison, ou un article de remplacement
moyennant 50% du prix d'achat ou le
remboursement de 50% du prix d'achat lors
d'un défaut après 1 à 2 ans.
• sont par conséquent exclus :
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