Troubleshooting
If you need further assistance:
If your product needs servicing within the warranty period, please contact Customer
Service at 1-800-944-9200; Mon-Fri 7am-6pm EST. Always identify your carpet
washer by the complete model number when requesting information or ordering
parts. (The model number of the carpet washer is located on the data plate).
PLEASE DO NOT RETURN THIS CLEANER TO THE STORE.
Any other servicing should be done by an authorized service representative.
USE TROUBLESHOOTING GUIDE AS A FIRST STEP TO RESOLVE ANY PROBLEMS YOU
MAY BE EXPERIENCING.
If appliance is not working as it should, has been dropped, damaged, left outdoors,
or dropped into water, call Customer Service at 1-800-944-9200 for further
instruction before continuing use.
QUESTIONS OR CONCERNS?
Contact Us: 1-800-944-9200
If you have any questions or, visit Hoover.com or connect with us:
Twitter: @HooverUSA
Facebook: facebook.com/hoover
Do not return to store. See back of product for model number.
14
PROBLEM
POSSIBLE CAUSE
Cleaner won't run 1. Not firmly plugged in
2. No voltage in wall plug
3. Blown fuse or tripped breaker
4. Fuse in cleaner blown
Low suction
1. Dirty Water Tank full/automatic shut
off engaged
2. Dirty Water Cap or Plug not on
correctly
3. Dirty Water Tank Debris Filter Clogged 3. See "How to Clean" page 10
4. Blockage in nozzle
5. Recovery Tank not properly secured
6. Clogged Filter
Clean water won't
1. Clean Water Tank not firmly in place
dispense
2. Clean Water Tank or solution
container empty
Brushes won't
rotate during floor
cleaning
POSSIBLE SOLUTION
1. Plug unit in firmly
2. Check fuse or breaker in home
3. Replace fuse or reset breaker in home
4. Take to service center
1. Remove and empty Dirty Water Tank.
See "How to Empty" page 10
2. Tighten
4. See "How to Clean" page 11
5. Replace Recovery Tank and secure
recovery tank latch
6. Clean it
1. Make sure tank is securely locked in
position
2. Refill container according to cleaning
instructions
3. Ensure trigger is being pulled
Check for jams and/or broken belt