Troubleshooting
Any other servicing should be done by an authorized service representative.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, take it to a
service center prior to continuing use.
PROBLEM
POSSIBLE CAUSE
Dust escaping from vacuum
1. Dirt cup full.
2. Dirt cup not installed correctly.
3. Rinsable filter and/or separator
not installed completely.
Vacuum tools won't pick up
1. Dirt cup full.
2. Filter is clogged.
3. Power carpet nozzle not spinning.
Poor suction
1. Dirt cup not seated completely.
2. Filter is clogged or dirty.
3. Dirt cup not installed correctly.
4. Battery charge is getting weak.
5. Nozzle/dirt passage clogged.
Vacuum running warm
1. Dirty filter.
2. Low suction.
1. Battery is not charged.
Vacuum won't turn ON
or charge
2. Your battery may be too hot.
WARNING
To reduce the risk of personal injury from moving parts, turn the power
switch to OFF and disconnect all accessories before servicing.
POSSIBLE SOLUTION
1. Empty dirt cup. (see page 16)
2. Review dirt cup removal and replacement. (see page 17)
3. Review filter removal and cleaning. (see page 17)
1. Empty dirt cup. (see page 16)
2. Remove filter and clean. (see page 17)
3. Remove and reattach. (see page 18)
1. Reinstall dirt cup, make sure lid is closed completely. (see page 17)
2. Remove filter and clean. (see page 17)
3. Review filter removal and replacement. (see page 17)
4. Charge battery. (see page 10)
5. Turn off the unit and then disconnect the nozzle to remove
debris. (see page 18)
1. Clean filter, rinse, dry and re-assemble. (see page 17)
2. Locate clog and remove.
1. Charge battery. (see page 10)
2. Let the vacuum cool for 30 minutes and retry.
QUESTIONS OR CONCERNS?
Contact us:
Hoover.com/support or Hoover.ca/support
888 679-2121
Connect with us:
Twitter: @HooverUSA
Facebook: facebook.com/hoover
Do not return to store. See behind the dirt cup for model
number.
19