Troubleshooting - Sage the Barista Express Guide Rapide

Troubleshooting

PROBLEM POSSIBLE CAUSE
Machine does
• STEAM / HOT WATER dial is not in
not heat up.
the STANDBY position.
STEAM/HOT
WATER light
flashes when
the machine
is turned on.
Water does • Machine has not reached operating
not flow temperature.
from the
group head.
No hot water.
• Water tank is empty.
• Water tank is not fully inserted
and locked into position.
• Machine needs to be descaled.
• Coffee is ground too finely and/or
too much coffee in filter basket and/
or over tamping and/or filter basket
is blocked.
Espresso only • Coffee is ground too finely.
drips from
the portafilter
spouts or
• Too much coffee in the filter basket.
not at all.
• Coffee tamped too firmly.
• Water tank is empty.
• Water tank is not fully inserted and
locked into position.
• The filter basket may be blocked.
• Machine needs to be descaled.
Espresso
• Coffee is ground too coarsely.
runs out too
quickly.
• Not enough coffee in the filter
basket.
• Coffee tamped too lightly.
18
WHAT TO DO
• Turn the STEAM / HOT WATER dial to the STANDBY
position. Machine will commence heating.
• Allow time for the machine to reach operating
temperature. The POWER button light will stop flashing
and all button lights on the control panel
will illuminate when ready.
• Fill tank.
• Push water tank down completely to lock into place.
• Refer to 'Descaling', page 14.
• See below, 'Espresso only drips from the portafilter
spouts or not at all'.
• Use slightly coarser grind. Refer to 'Setting the
Grind Size', page 9 and 'Over Extraction', page 11.
• Lower dose of coffee. Refer to 'Setting the Grind
Amount', page 9 and 'Over Extraction', page 11.
• Tamp between 15–20kg of pressure.
• Fill tank.
• Push water tank down completely to lock into place.
• Use the pin on the end of the provided cleaning tool
to unblock the hole(s). If the hole(s) remain blocked,
dissolve a cleaning tablet in hot water and soak filter
basket and portafilter in solution for approx.
20 minutes. Rinse thoroughly.
• Refer to 'Descaling', page 14.
• Use slightly finer grind. Refer to 'Setting the Grind Size',
page 9 and 'Under Extraction', page 11.
• Increase dose of coffee. Refer to 'Setting the Grind
Amount', page 9 and 'Under Extraction', page 11.
• Tamp between 15–20kg of pressure.