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TROUBLESHOOTING
Concern Potential Cause
Dispenser (Ice & Water)
Dispenser
will not
dispense
ice.
Ice
dispenser is
jammed.
Dispenser
will not
dispense
water.
Water
not cold
enough.
Water has
an odd
taste and/
or odor.
38
There is no ice in the
bin to be dispensed.
The refrigerator doors
are not completely
closed.
Dispenser paddle has
been pressed too long
and the dispenser motor
has overheated.
Ice has melted and
frozen around auger
due to infrequent
use, temperature
fluctuations, and/or
power outages.
Ice cubes are jammed
between ice maker and
back of ice container.
Water filter not seated
properly.
Water filter is clogged.
Household water line
valve is not open.
The water dispensing
system is not designed
to chill water.
Water has not been
dispensed for an
extended period of
time.
Unit not properly
connected to cold water
line.
Common Solution
See the "Ice maker is not making
any ice" section above.
Be sure the refrigerator doors are
completely closed.
The motor overload protector will
reset in about three minutes and
then ice can be dispensed.
Remove ice container, thaw,
and empty the contents. Clean
container, wipe dry, and replace in
proper position. When new ice is
made, dispenser should operate.
Remove ice cubes that are jamming
the dispenser.
Remove and reinstall the water
filter. For Puresource Ultra II, be
sure to rotate it to the right until it
stops and the grip end is vertical.
Replace filter cartridge. Be sure to
rotate it to the right until it stops
and the grip end is vertical.
Open household water line valve.
See CONCERN column AUTOMATIC
ICE MAKER.
Add ice to cup or container before
dispensing water.
Draw and discard 10-12 glasses of
water to freshen the supply.
Connect unit to cold water line
that supplies water to the kitchen
faucet.
EN

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