Chauvet Professional EPIX DRIVE 642 Guide De Référence Rapide page 15

ÉPIX™ Drive 642 QRG
Return Policy
and Procedure
Submitting a
Claim
You must send the merchandise prepaid, in the original box, and with the
original packing and accessories. Chauvet will not issue call tags.
Refer to the Contact Us
numbers.
1. Call Chauvet and request a Return Merchandise Authorization (RMA)
number before shipping the product. When calling, be prepared to
provide the model number, serial number, and a brief description of
the reason for the return.
2. Once you have received the RMA number, include the following
information on a piece of paper inside the box:
·
Your name
·
Your address
·
Your phone number
·
RMA number
·
A brief description of the problem
3. Clearly label the package with the RMA number that was provided to
you.
Chauvet will refuse any product returned without an RMA number. Write
the RMA number on a properly affixed label. DO NOT write the RMA
number directly on the box.
If the container or material inside the container (product and included
accessories) appears damaged from shipping or shows signs of
mishandling, notify the carrier immediately upon receipt - not Chauvet.
Failure to notify the carrier in a timely manner may invalidate your claim.
In addition, keep the container and all the packing material for inspection.
For other issues such as missing components or parts, damage not related
to shipping, or concealed damage, file a claim with Chauvet within seven
days of receiving the merchandise.
Be sure the product is packed securely. Any shipping damage resulting
from inadequate packaging will be the customer's responsibility. As a
suggestion, proper FedEx packing or double-boxing is the preferred
method Chauvet recommends.
Chauvet reserves the right to use its own discretion to repair or replace
returned product(s).
section in this guide for addresses and phone
15
EN