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5. A
PPENDIX
General Maintenance
Returns Procedure
Claims
Swarm 4
To maintain optimum performance and minimize wear, fixtures should be cleaned frequently.
Usage and environment are contributing factors in determining cleaning frequency. As a general
rule, fixtures should be cleaned at least twice a month. Dust build up reduces light output
performance and can cause overheating. This can lead to reduction in the life of the light source
and mechanical wear. Be sure to power off fixture before conducting maintenance.
•
Unplug fixture from power.
•
Use a vacuum or air compressor and a soft brush to remove dust collected on
external vents.
•
Clean all lenses when the fixture is cool with a mild solution of glass cleaner or
Isopropyl Alcohol and a soft lint free cotton cloth or lens tissue.
•
Apply solution to the cloth or tissue and drag dirt and grime to the outside of the lens.
•
Gently polish optical surfaces until they are free of haze and lint.
Always dry the parts carefully after cleaning them.
If the fixture has one or more fans, never spin them using compressed air.
Returned merchandise must be sent prepaid and in the original packing; call tags will not be
issued. Package must be clearly labeled with a Return Merchandize Authorization Number
(RMA #). Products returned without the RMA # will be refused. Call CHAUVET® and request an
RMA # prior to shipping the fixture. Be prepared to provide the model number, serial number
and a brief description of the cause for the return. Be sure to pack fixture properly; any shipping
damage resulting from inadequate packaging is the customer's responsibility. As a suggestion,
proper UPS packing or double-boxing is always a safe method to use. CHAUVET® reserves
the right to use its own discretion to repair or replace product(s).
If you are given an RMA #, please include the following information on a piece of paper
inside the box:
1)
Your name
2)
Your address
3)
Your phone number
4)
The RMA #
5)
A brief description of the symptoms
Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify
and submit claims with the shipper in the event that a fixture is damaged due to shipping. Any
other claim for items such as missing component/part, damage not related to shipping, and
concealed damage, must be made within seven (7) days of receiving merchandise.
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