TROUBLESHOOTING
Nothing appears on the
screen even when the device
is powered on.
The low battery icon appears.
The device's operating time is
inconsistent.
No reading after the
measurement.
Questionable blood pressure
results.
Questionable heart rate
results.
The device turns off
automatically.
During the measurement, the
cuff begins to in ate again.
Notice-Medicaid-tensio-858754-v1-042017-r1.indd 33
Issue
The batteries are dead.
The batteries are not properly aligned with
the tracks.
The batteries are dead.
In very cold conditions, the batteries have
lower electrical charges.
Different brands of batteries have different
lifetimes.
The batteries are dead.
The cuff may have been poorly positioned.
Blood pressure varies naturally throughout
the day.
Body movement during use of the device.
Measurements taken shortly after exercise or
time outside.
Device design.
This could be a normal action if the user's
blood pressure is higher than the initial
pressure value, the device automatically
pumps to a higher pressure level of 40mmHg
each time.
The wrist cuff is not secured.
Likely cause
33
Recommended action
Replace all batteries with new batteries.
Replace the batteries in the proper position.
Replace all batteries with new batteries.
Warm up the batteries or use the device in a
warmer environment.
Use alkaline batteries and replace all the batteries at
the same time with the same brand of batteries.
Replace all batteries with new batteries.
Adjust the patient and the wrist cuff to measure.
Rest for a moment, relax and measure again.
Avoid moving while taking the reading.
Do not take measurements after exercise or
coming back in from outside.
Press the power button again, then measure again.
Relax, and try to take a measurement again.
Make sure that the wrist cuff is securely fastened
and retake the measurement.
18/04/2017 15:24:37