TROUBLESHOOTING
Issue
Nothing appears
on the screen even
when the device is
powered on.
The low battery icon
appears.
The device's
operating time is
inconsistent.
No reading after the
measurement.
Questionable blood
pressure results.
Questionable heart
rate results.
The device turns off
automatically.
During the mea-
surement, the cuff
begins to inflate
again.
Likely cause
The batteries are dead.
The batteries are not properly
aligned with the tracks.
The batteries are dead.
In very cold conditions, the
batteries have lower electrical
charges.
Different brands of batteries
have different lifetimes.
The batteries are dead.
The cuff may have been poorly
positioned.
Blood pressure varies naturally
throughout the day.
Body movement during use of
the device.
Measurements taken shortly
after exercise or time outside.
Device design.
This could be a normal action
if the user's blood pressure is
higher than the initial pressure
value, the device automatically
pumps to a higher pressure
level of 40mmHg each time.
The cuff is not secured.
Recommended action
Replace all batteries with new
batteries.
Replace the batteries in the
proper position.
Replace all batteries with new
batteries.
Warm up the batteries or use the
device in a warmer environment.
Use alkaline batteries and replace
all the batteries at the same time
with the same brand of batteries.
Replace all batteries with new
batteries.
Adjust the cuff to measure.
Rest for a moment, relax and
measure again.
Avoid moving while taking the
reading.
Do not take measurements after
exercise or coming back in from
outside.
Press the power button again,
then measure again.
Relax, and try to take a measure-
ment again.
Make sure that the arm cuff is
securely fastened and retake the
measurement.
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