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Troubleshooting
Printing a diagnostics page
Use the diagnostics page to view current printer settings, to help
troubleshoot printer problems, and to verify installation of optional
accessories, such as trays. The diagnostics page also contains a
log of recent events.
If you need to call HP, print the diagnostics page before calling.
To print a diagnostics page
Press and hold the Power button, press the Resume button four
times, and then release the Power button.
Problems printing an alignment page
Check the printer to ensure the following:
•
Power light is on and not blinking. When the printer is first
turned on, it takes approximately 45 seconds to warm up.
•
No printer lights are on or blinking and the printer is in the
Ready state. If lights are on or blinking, see "Printer lights
reference."
•
Power cord and other cables are working and firmly
connected to the printer.
•
All packing tapes and materials are removed from the printer.
•
Print cartridges are properly installed in the correct cradle.
The icon on the print cartridge should match the icon on the
cradle. Press down firmly on each one to ensure proper
contact. Ensure you have removed the tape from each print
cartridge.
•
Print cartridge latch and all covers are closed.
•
Rear access panel is locked into place.
•
Media is loaded correctly in the tray and is not jammed in the
printer.
Problems installing software
Check the computer system
•
Make sure the computer meets the system requirements (see
the onscreen user's guide on the HP Photosmart Pro software
CD).
Verify installation preliminaries
•
Before installing software on a Windows computer, ensure all
other programs are closed.
•
If the computer does not recognize the path to the CD drive
that you type, ensure you are specifying the correct drive
letter.
•
If the computer cannot recognize the HP Photosmart Pro
software CD in the CD drive, inspect the CD for damage. Also,
you can download the printer driver from
http://www.hp.com/support.
Reinstall the printer software
•
If you are using Windows and the computer cannot detect the
printer, run the Scrubber utility (located in the Utils\Scrubber
folder on the HP Photosmart Pro software CD) to perform a
clean printer driver uninstallation. Restart your computer, and
re-install the printer driver.
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