Led L2 (Yellow); Led L3 (Yellow); Led L4 (Green) - Tyco TL8803GI Mode D'emploi

Troubleshooting
Number of
flashes
The module is trying to register on the HSPA network. If it persists for more than a few minutes, the
module is having problems registering with the HSPA network. Check L4 for signal level. If signal
level is lower than 2 "bars", change the panel's location or use a remote antenna option. If the signal
3
is good, the module can be roaming on a HSPA network that does not partner with our HSPA
providers, or the SIM card was not activated yet because the Alarm.com account was not created
correctly.
The module is registered on the HSPA network but cannot connect with Alarm.com. Power down the
module, wait one minute, restore power and perform a communications test. Verify signal strength
4
and try a different location for the module/antenna. If the problem persists, contact Alarm.com
Technical Support.
Radio portion of the module is not working correctly. If this persists for more than a few minutes the
5 module may need to be replaced. This error is extremely rare so verify that the module is flashing 5
times.
This is an error only if it persists for more than a minute. Otherwise, it is just an indication that the
6
module is fixing an unusual condition regarding communication with the HSPA network.
7 The module is not compatible with this panel type. Please insert a compatible module.
If it persists, the account may have been set up incorrectly. Contact Alarm.com Technical Support.
8
You will be asked to check the serial number of the module.

LED L2 (yellow)

LED L2 indicates an error on the Ethernet path and also flashes with every communication between the mod-
ule and the panel when there is no error condition present. Normal pattern calls for a series of quick flashes
every two seconds in Idle mode or four seconds in PowerSave mode.
Number of
flashes
Flashes for each communication with the panel, except when LED is displaying a Ethernet error.
1
This is normal behavior.
The module cannot establish a connection with the router. Verify the physical connection/wiring to
2 the router. Verify MAC filtering is disabled on the router or add the module's MAC to the allowed list
of MACs on the router. Verify that DHCP is enabled on the router.
The module cannot establish a connection with the internet. Verify other devices on the same
3 network can connect, that the panel has AC power, and that there are no special firewall or network
management settings running on the router.
4 The module cannot establish communication with Alarm.com. Contact Alarm.com Tech Support.
The Alarm.com backend cannot reach module due to an error with the local firewall blocking signals
6
from reaching the module.

LED L3 (yellow)

L3 flashes with every communication between the module and its radio unit in Idle mode, and with every com-
munication with Alarm.com in Connected mode. In PowerSave mode, this LED flashes in unison with LED 2.

LED L4 (green)

L4 indicates the HSPA signal level as a number of flashes (0 to 5 bars). The number of bars may not cor-
respond to the bars shown on your cell phone. A level of 5 bars is obtained only in the strongest signal con-
ditions.
Signal level is updated every ten seconds if it fluctuates, or every 30 seconds if it is fairly stable. If L4 is not
flashing it indicates one of the following states:
Error and solution
Error and solution
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