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PROBLEM
The Steam Mop will not
turn-on.
Steam Mop will not make
steam.
Steam Mop leaves water
on the floor.
Steam Mop left white
spot on the floor.
Floors are cloudy, streaky
or spotty after steaming.
Steam Mop is hard to
push.
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TOLL FREE / SANS-FRAIS: 1-800-798-7398
POSSIBLE REASONS & SOLUTIONS
Your steam-mop should be securely plugged into an electrical outlet.
Check your fuse or breaker.
If your unit still doesn't work, give us a call 1-800-798-7398.
Is there water in the water tank? If not, add water to your Steam Mop
following instructions.
Do not leave the steam mop on the floor with a damp cleaning pad.
If you are using tap water, we recommend switching to distilled water.
Make sure that the cap is securely placed on the water tank.
Don't leave your steam-mop on the floor with a damp or wet cleaning
pad.
Do you have hard water? If you do you might want to switch to
distilled water.
The pad might be dirty, change the pad.
If you washed the pocket with powder detergent then the pad might
have residual detergent left on it. Wash it again with liquid detergent.
If you are cleaning in a kitchen area where there might be a build-up
of grease then use a de greasing agent such as an all-purpose cleaner
or dish soap and paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do you might want to switch to
distilled water.
This might be leftover from past cleaners used on the floor surface. Use
the steam mop a few more times and see if the leftover cloudiness is
removed.
Make sure the cleaning pad is on properly.
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