Troubleshooting; Service Information - OHAUS ISHD16HDG Manuel D'instructions

EN-12

3.1 Troubleshooting

The following table lists common problems and possible causes and remedies. If the problem persists,
contact OHAUS or your authorized dealer.
Problem
Unit fails to power
on
Unit is excessively
noisy
Unit not shaking at
proper speed
Unit not heating to
proper temperature
E1
E2
E3
E4
E6

3.2 Service Information

If the troubleshooting section does not resolve or describe your problem, contact your authorized OHAUS
service agent. For service assistance or technical support in the United States call toll-free 1-800-672-7722
ext. 7852 between 8:00 AM and 5:00 PM EST. An OHAUS product service specialist will be available to
provide assistance. Outside the USA, please visit our website, www.ohaus.com to locate the Ohaus office
nearest you.
Serial Number:
Date of Purchase:
Supplier:
Cause
Missing or blown fuse
Rattling or ticking sounds may
indicate a loose screw on the
tray
-
-
RTD open or ± 1° C
temperature deviation from
set-point (after unit has
stabilized)
RTD shorted or temperature
below 0° C
Mechanical obstruction
Drive system failure
Ceased bearing
Drive belt broken
Improper positioning of load or
Maximum load exceeded
Over temperature error
__________________________
__________________________
__________________________
.
Solution
Check and replace fuse if necessary. If problem
persists, please contact your Ohaus
representative for repair.
Ensure the tray is secured tightly. If problem
persists, please contact your Ohaus
representative for repair.
Perform speed calibration. If problem persists,
please contact your Ohaus representative for
repair.
Perform single point calibration. If problem
persists, please contact your Ohaus
representative for repair.
This error cannot be fixed by the end users. If
problem persists, please contact your Ohaus
representative for repair.
This error cannot be fixed by the end users. If
problem persists, please contact your Ohaus
representative for repair.
Remove mechanical obstruction. If problem
persists, the reason may be the drive system.
Please contact your Ohaus representative for
repair.
Ensure the load is evenly distributed and does
not exceed the maximum load capacity for the
unit. See "Load Sensing Function" section.
Verify load has not exceeded the maximum
allowable weight. Reduce load if necessary. If
error code resumes, contact your Ohaus
representative for repair.
This error cannot be fixed by the end user.
Please contact your Ohaus representative for
repair.
Incubating Shaker