Assistance Or Service - Whirlpool Duet Guide D'utilisation Et D'entretien

Unusual sounds
Has the dryer had a period of non-use?
If the dryer hasn't been used for a while, there may be a
thumping sound during the first few minutes of operation.
Lint on load
Is the lint screen clogged?
Clean lint screen. Check for air movement.
Is load properly sorted?
Sort lint givers (towels, chenille) from lint takers (corduroy,
synthetics). Also sort by color.
Is the load too big or too heavy?
Dry smaller loads so lint can be carried to the lint screen.
Was the load overdried?
Use correct dryer settings for load type. See "Cycles."
Overdrying can cause lint-attracting static electricity.
Was paper or tissue left in pockets?
Is pilling being mistaken for lint?
Pilling (surface fuzz) is caused by normal wear and
laundering.
Stains on load or color change
Was dryer fabric softener properly used?
Add dryer fabric softener sheets at the beginning of the cycle
when the load is cold. Do not add fabric softener sheets to a
warm load.
Were items soiled when placed in the dryer?
Items should be clean before being dried.
Were items properly sorted?
Sort light colors from dark colors. Sort colorfast items from
noncolorfast items.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
®
use only FSP factory specified parts. These parts will fit right
and work right because they are made with the same precision
used to build every new WHIRLPOOL
To locate FSP replacement parts in your area:
Call 1-800-807-6777, or your nearest designated service center.
For assistance
Call the Whirlpool Canada Inc. Customer Interaction Center toll
free: 1-800-461-5681 Monday to Friday 8:00 a.m. - 6:00 p.m.
(EST). Saturday 8:30 a.m. - 4:30 p.m. (EST).
18

ASSISTANCE OR SERVICE

® appliance.
Items shrinking
Was the dryer overloaded?
Dry smaller loads that can tumble freely.
Did the load overdry?
Check the manufacturer's care label. Match dryer setting to
load type. See "Cycles."
Loads are wrinkled
Was load removed from dryer at the end of the cycle?
Was dryer overloaded?
Dry smaller loads that can tumble freely.
Did load overdry?
Check the manufacturer's care label. Match dryer setting to
load type. See "Cycles."
Odors
Have you recently been painting, staining or varnishing in
the area where your dryer is located?
If so, ventilate the area. When the odors or fumes are gone
from the area, rewash and dry the clothing.
Is the dryer being used for the first time?
The new electric heating element may have an odor. The odor
will be gone after the first cycle.
Garment damage
Check the following:
Were zippers, snaps, and hooks left open?
Were strings and sashes tied to prevent tangling?
Were care label instructions followed?
Were items damaged before drying?
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Referrals to local dealers.
For service
Call 1-800-807-6777. Whirlpool Canada Inc. designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool Canada
Inc. with any questions or concerns at:
Customer Interaction Center
Whirlpool Canada Inc.
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.