Twin-Star International Duraflame DFI-5010-01 Mode D'emploi page 8

TROUBLESHOOTING GUIDE
Problem Root Cause
10. Not producing 10a. Power strip/surge protector/
enough heat.
10b. Location of unit.
11. Unit blows cool or 11. Defective heater blower
cold air.
12. Noise with 12a. Dirty heater blower motor
heater on. 12b. Defective heater/blower
13. Noise with flames 13a. Defective flame generator
on and heater off.
13b. Dented back panel
13c. Warped spinner shaft
14. Is it safe to place 14. Product Inquriy
unit on carpet?
15. Product Inquriy
15. How many square
feet will my unit
warm up?
16. Flame effect works 16. The heater is disabled.
but heater
function does not
and the emberbed
flashes when
the heater button
is pressed.
17. Remote control is 17a. No batteries or battery power.
not working when 17b. Poor signal
buttons are 17c. Distance
pressed.
A4644
extension cord being used
assembly.
assembly.
drive motor.
Corrective Action
10a. Plug unit directly into the wall.
10b. Make sure unit is located on an interior wall.
11. Replace heater blower assembly.
12a. Gently vacuum heater blower vents.
12b. Replace heater/blower assembly.
13a. Replace flame generator drive motor.
13b. Refer to TSI customer service.
13c. Refer to TSI customer service.
14. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet away from front and sides of the unit.
15. Provides supplemental heat up to 1000 square feet
16. With the power on press and hold the POWER button on the
control panel for 10 seconds. Once re-enabled the emberbed
lights will flash multiple times.
17a. Change the remote batteries.
17b. Operate remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
17c. Operate the remote at a distance less than 20 feet from the front
of the appliance; point the remote at the control panel.
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