Troubleshooting Guide; Corrective Action - Twin-Star International Duraflame DFI-5010-01 Mode D'emploi

TROUBLESHOOTING GUIDE

Problem Root Cause
1. Display shows 1.
" "
2. Display shows 2.
" "
3. Display shows 3.
" "
4. No power, buttons 4.
do not light up.
5. Stove does not 5a. No incoming power from the
turn on manually.
5b. Improper operation.
5c. Defective button
6. Flames are not 6a. Defective flame generator drive
moving.
6b. Spinner detached from the
7. Logs glow, but no 7.
flame effect.
8. Heater does not 8.
blow warm air.
9. Heater is not 9a. Improper operation
turning on. 9b. Defective heater/blower
A4644
The thermostat sensor is
broken or disconnected.
The thermostat sensor is
broken.
Manual Reset overheat
protection has triggered.
Power cord was not plugged into
the outlet.
electrical wall socket or buttons.
motor.
motor.
Flame effect turned off
Thermostat setting is
preventing heater from
turning on.
assembly.

Corrective Action

1. Unplug the stove, remove the back panel of the stove and check that
the thermostat is plugged into the main circuit board.
If this does not solve the problem, contact customer service for a
replacement thermostat sensor.
2. Contact customer service for a replacement thermostat sensor.
3. Inspect the heater and check that the air inlets and outlets are not
blocked as this may cause overheating. Unplug the heater for 30
minutes and allow it to cool down. Replug and operate, but monitor
the heater for signs of overheating. If the problem persists,
discontinue use of the heater and contact customer service.
4. Check that unit is plugged directly into a standard
120 volt outlet.
5a. Check circuit breakers and move unit to another outlet.
5b. Manually press main power button on front of unit.
5c. Replace control panel circuit board.
6a. Replace flame generator drive motor.
6b. Remove the back panel/ emberbed/ metal bracket and check to see
if "spinner" is correctly mounted to the motor.
7. Press flame button several times.
8. Adjust the temperature settings to ensure that the thermostat is set
higher than the current room temperature.
9a. Manually press main power button on front of unit.
9b. Replace heater/blower assembly.
7
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