Warranty Claim Procedure - Masterbuilt MES 130B Manuel

Masterbuilt 2-Year Limited Guarantee/Warranty
WHAT IS NOT COVERED: These guarantees are based on normal and reasonable domestic use and good
maintenance of the product. The warranty does not apply to additional or unforeseen damage or breakage, or
for damage caused by: transport; drop; wrong assembly; incorrect support; attempts to support the product
by means other than an approved Masterbuilt accessories or solid, non-flammable surface under the base;
commercial use; amendments; changes; negligence; abuse; improper care / maintenance; hazards on the
road; normal and reasonable wear; or natural disasters.
The warranty does not apply to scratches, dents, shards, hairline cracks, the appearance of small cosmetic
cracks in the outer layer of glaze that do not affect the operation of the product.
Buying a Masterbuilt product or related items through unauthorized dealers, unauthorized retail channels
and unauthorized third parties voids the warranty.
Note: When consumers buy something from an unauthorized source, even if it works as a lawful company
and offers products in unopened boxes with blank warranty cards (but is an unauthorized reseller), they sell
second-hand products according to the legal definition. If someone buys something from an unauthorized
reseller or trader, or from an unauthorized online reseller, it almost always concerns products without a
manufacturer's warranty, regardless of any statements or claims made by the seller. This is the standard
policy of many brands and companies, not just Masterbuilt.
COVERAGE DATE: Warranty coverage commences when a product purchased from an authorized dealer
by the original purchaser and owner is registered with masterbuilt.com as required by these warranty
conditions. A valid proof of purchase from an authorized dealer is required to file a warranty claim.
COVERAGE ACCORDING TO THE GUARANTEE: Original parts of Masterbuilt which are found to contain material
and construction faults and which are covered by a valid and registered warranty will be replaced or repaired
free of charge at Masterbuilt's discretion, subject to the terms and conditions of this warranty.
WARRANTY CLAIM PROCEDURE: For warranty support, please contact the authorized dealer from whom you
purchased the item.
For products purchased in countries outside Europe, warranty claims are handled by an authorized dealer
or distributor in the country where they were purchased. Consult the INTERNATIONAL section of the
masterbuilt.com website to find the recognized international Masterbuilt distributor in your specific region.
Warranty claims must be submitted through an authorized dealer or distributor in the country where the item
was originally purchased. Do not submit parts for a warranty claim before contacting an authorized dealer or
distributor, as in some cases there is no need to return the guaranteed part.
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