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Chapter
1
Troubleshooting
OFFLINE / DATA IN
BUFFER
Indicates the printer has unprinted data in the buffer. This can be
cleared by printing the data, cancelling the data, or resetting the
printer.
PARITY ERROR
Parity error (serial interface). Check your serial host interface
parameter settings; if necessary, adjust them so that they match the
settings of the attached host.
RIBBON DRIVE
Controller does not detect ribbon drive motor. Contact your Hewlett-
Packard Customer Service Engineer.
SECURITY CODE
VIOLATION
Security code of PAL on controller board does not match code of
firmware on the controller board. Contact your Hewlett-Packard
Customer Service Engineer.
SHUTTLE JAM
No shuttle movement or shuttle moving at wrong speed. Check for
obstruction to shuttle, a twisted ribbon, or forms thickness lever
closed too tightly. If fault source is not apparent, contact your
Hewlett-Packard Customer Service Engineer.
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