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Troubleshooting
Videos are available on the App and on www.nespresso.com - Go to section "services".
Pairing has not succeeded.
If you want to unpair your machine, via the App.
No light indicator.
No coffee, no water.
Coffee comes out very slowly.
Coffee is not hot enough.
Capsule area is leaking (water in capsule container).
All 3 beverage buttons blinking fast.
Descaling alert blinking (descaling alert level 1).
Descaling alert steady light (descaling alert level 2).
One-Touch Order button ORANGE LED.
Irregular blinking.
No coffee, just water runs out (despite inserted capsule). - In case of problems, call Nespresso.
All 4 buttons blinking alternatively (from front to back).
- Check that the Bluetooth
®
on the smartphone or tablet is activated.
- Check the compatibility of your smartphone or tablet with the machine (see page 13).
- Ensure the smartphone or tablet is placed next to the machine (max. distance 20cm/ 7.8 inches) during the pairing.
- Make sure to not turn on any microwave close to the machine during pairing.
- Go on the App "Name", click on "Machine status", then click on "Unpair this machine".
- Click on "unpair this device" to confirm the unpairing.
- Note: In case of an unpairing, all the setups and specifications will be lost and the machine will be reset to factory settings.
- Check the power outlet, plug, voltage, and fuse. In case of problems, call Nespresso.
- First use: fill water tank with warm water (max. 55° C) and run through machine according to instructions on page 14.
- Water tank is empty. Fill water tank.
- Descale if necessary; see Descaling section.
- Flow speed depends on the coffee variety.
- Descale if necessary; see Descaling section.
- Preheat cup.
- Descale if necessary.
- Position capsule correctly. If leakages occur, call Nespresso.
- Machine is in error, overheating or in an environment below 0°C / 32°F. Please wait for all buttons to stop blinking, this may take a few minutes.
- If buttons still blink after a few minutes, unplug and replug the machine.
- If problem persists, call Nespresso.
- Machine triggers descaling alert according beverages consumption usage. Descale machine.
- Machine triggers descaling alert according beverages consumption usage. Descale machine immediately to avoid machine performance and coffee
quality decrease.
- Check that the machine is paired with your smartphone or tablet and that the Wi-Fi is connected to the machine. You can check the connectivity status of the
machine via the App.
- Check that an order is configured and linked to the machine via the App.
- Check if an order is already ongoing. The One-Touch Order button will be active again once your current order is shipped.
- Send appliance to repair or call Nespresso.
- Firmware update in progress. Please wait a few minutes until the update has been completed. During this time the machine cannot be used.
Once update has been completed, blinking will stop and machine will switch off.
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