Exceptions And Restrictions - Kohler 1196030-2-B Guide D'installation Et D'entretien

Warranty (cont.)

EXCEPTIONS AND RESTRICTIONS

The Warranty will not be valid in the following cases:
1. When the product is not operated in accordance with the instructions concerning use and operation set
forth in the owner's manual or installation instructions, and when the recommendations and warnings
included are not observed.
2. When the product has been modified or dismantled partially or totally; or has been used in a negligent
fashion and as a consequence has suffered damages attributable to the consumer, individual, or hardware not
authorized by Kohler Co.
3. This warranty does not cover the damages as a result of disaster such as fire or acts of God, including
flooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can
exercise your rights under this warranty, please call 001-800-456-4537.
KOHLER CO., KOHLER, WI 53044 U.S.A.
IMPORTER:
INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
TEL: 52 (14) 29-11-11
Troubleshooting
This section is for general aid only. A Kohler Co. Authorized Service Representative or qualified electrician
should correct any electrical problems. For warranty service, call 1-800-4KOHLER from within the USA and
Canada, or 001-800-456-4537 from within Mexico.
NOTE: The product model number is located on the heater side of the bath.
NOTE: For service parts information, visit your product page at www.kohler.com.
Troubleshooting Table
Symptoms
1. Heated bath does not turn
on.
2. Bath is turned on, but
there is little or no heat.
3. Temperature does not
automatically reset to low
after 1 hour.
1196030-2-B
Probable Cause
A. No power to power supply.
B. User keypad cable loose or
damaged.
C. User keypad does not work.
D. Power supply does not work.
A. Heater cable loose or damaged.
B. Heater/insulation loose on the
bath.
C. Heat indicator is yellow or
orange.
D. Heater does not work.
E. Temperature sensor does not
work.
A. Temperature sensor does not
work.
12
Recommended Action
A. Set/reset GFCI or RCD breaker;
check wiring.
B. Check wire connections. If
necessary, replace user keypad
cable.
C. Check wire connections. Replace
user keypad.
D. Replace power supply.
A. Check wire connections. If
necessary, replace heater cable.
B. Secure the heater/insulation to the
bath.
C. Press the [Up] arrow to increase
temperature.
D. Replace the heater.
E. Replace the heater.
A. Replace the heater and/or keypad.
Kohler Co.