Napoleon Vittoria GD19N-2 Manuel D'installation Et D'opération page 60

troubleshooting
EN
symptom
Pilot will not light. Makes
noise with no spark at
pilot burner.
Pilot sparks but will
not light.
Burner continues to
spark and pilot lights
but main burner
does not light.
Remote and / or
receiver is not
functioning properly
(if applicable).
60
W415-2355 / A / 12.09.20
problem
Wiring: short, loose, or damaged
connections
(poor flame rectification).
No signal from remote with no
pilot ignition.
Poor grounding.
Improper switch wiring.
Dirty, painted, or damaged pilot
and/or dirty sensor rod.
Gas supply.
Out of propane gas.
Pilot supply line may contain
air.
Incorrect wiring / grounding.
Receiver (if equipped).
Valve.
Short or loose connection in
sensor rod.
Dirty, painted, or damaged
pilot assembly components.
Receiver or remote has low
battery.
Appliance functions but does not
respond to receiver / remote.
Error with synchronizing.
Remote too far away from
receiver.
Wire connector pins are
bent.
Valve wiring is damaged.
test solution
- Verify the thermocouple/sensor is clean and the wiring is undamaged.
- Verify the interrupter block is not damaged or too tight. Verify
connections from pilot assembly are tight; also verify the connections
are not grounding out to any metal. (Remember, the flame carries the
rectification current, not the gas. If flame lifts from pilot hood, the circuit
is broken. A wrong orifice or too high of an inlet pressure can cause the
pilot flame to lift)*. The sensor rod may need cleaning.
- Reprogram receiver code.
- Replace receiver.
- Verify the valve and pilot assembly is properly grounded
- Troubleshoot the system with the simplest on/off switch.
- Clean sensor rod with a green Scotch-Brite™ pad to remove any
contamination that may have accumulated. Verify continuity with
multimeter with ohms set at the lowest range.
- Verify that the incoming gas line ball valve is "open".
- Verify that the inlet pressure reading is within acceptable
limits, inlet pressures must not exceed 13" W.C.
- Fill the tank.
- Repeat ignition process several times or purge the pilot
supply line.
- Ensure correct polarity of wiring of thermocouple (if
equipped).
- Verify pilot assembly/valve are properly grounded.
- Reset program: hold reset button on receiver and wait for 2
beeps. Release after second beep. Press small flame button
on remote within 20 seconds, you will hear an additional
beep (this signals a successful reset).
- Replace receiver.
- Check valve and replace if necessary (Do not to overtighten
thermocouple).
- Verify all connections. Verify the connections from the pilot
assembly are tight. Also, verify these connections are not
grounding out to any metal.
- Clean using a green Scotch-Brite™ pad to remove any
contamination that may have accumulated on the sensor
rod, pilot hood, ignitor, or flame sensor. Verify continuity with
multimeter with ohms set at the lowest range.
- Replace batteries.
- Ensure appliance is being operated by the same device that
turned it on. Remote controls function if appliance has turned
on by remote. Receiver controls function if appliance was
burned on by receiver.
- Reset receiver and remote.
- Refer to "wiring diagram" section.
- Straighten pins.
- Replace valve harness.