Troubleshooting
Problem/possible cause
Mask is too noisy.
Vent is blocked or partially blocked.
Mask is incorrectly assembled.
Mask is leaking.
Mask leaks around face.
Mask is not positioned correctly.
Mask may have been fitted incorrectly.
Cushion membrane is creased or folded.
Mask is not tightened correctly.
Mask may be the wrong size.
Mask does not fit properly.
Mask is incorrectly assembled.
Mask may be the wrong size.
Cushion may be dirty.
6
Solution
If the vent requires cleaning, use a soft bristle
brush.
Disassemble the mask, then reassemble
according to the instructions.
Refit or reposition your mask.
Readjust the headgear straps to bring the mask
closer to the face and improve your seal.
Check that your mask is assembled correctly.
Check that the ResMed logo is facing
downward on the bottom of the cushion along
the bottom of your nose.
Pull the mask away from your face and
reposition, ensuring that the lower corners of
the mask fully enclose your nose. If necessary,
readjust the headgear straps to keep the mask
in the right place.
Remove and refit your mask according to the
fitting instructions. Ensure you position the
cushion correctly over your nose before pulling
the headgear over your head. Do not slide the
mask down your face during fitting as this may
lead to folding or curling of the cushion.
Ensure that the headgear straps are not
overtightened or too loose. You may find that
this mask does not need to be tightened as
much as other nasal masks.
Check that the headgear is not twisted.
Talk to your clinician.
Disassemble the mask, then reassemble
according to the instructions.
Talk to your clinician.
Clean cushion according to the instructions.