Service - Tripp-Lite PDUMH30AT Manuel Du Propriétaire

Service

Your Tripp Lite product is covered by the warranty described in this manual. A variety
of Extended Warranty and On-Site Service Programs are also available from Tripp Lite.
For more information on service, visit www.tripplite.com/support. Before returning your
product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the
service problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer.
Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the
Product Returns link. From here you can request a Returned Material Authorization
(RMA) number, which is required for service. This simple on-line form will ask for
your unit's model and serial numbers, along with other general purchaser
information. The RMA number, along with shipping instructions will be emailed to
you. Any damages (direct, indirect, special or consequential) to the product
incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is
not covered under warranty. Products shipped to Tripp Lite or an authorized Tripp
Lite service center must have transportation charges prepaid. Mark the RMA
number on the outside of the package. If the product is within its warranty period,
enclose a copy of your sales receipt. Return the product for service using an
insured carrier to the address given to you when you request the RMA.
201008118 93-3040.indb 11
11
3/1/2011 9:58:44 AM