Troubleshooting - Petsafe PIG19-15394 Manuel D'utilisation

Troubleshooting

Receiver Collar is not beeping
or correcting.
The Receiver Collar is
beeping, but the pet is
not responding to the
Static Stimulation.
The Receiver Collar has to be
held on top of the Boundary
Wire to activate.
The Receiver Collar activates
inside the house.
The Receiver Indicator Light is
flashing every 4 to 5 seconds
and I have just installed a
new battery.
I have an inconsistent signal.
The Power and Loop Indicator
Lights are off.
The Power Light is on, the
Loop Indicator Light is off,
and the Fence Transmitter
loop alarm is sounding.
• Check battery to make sure it is installed properly.
• Check that both lights are lit on the Fence Transmitter. If not, perform the "System
Test" (page 28).
• Test the Receiver Collar with the Test Light by walking toward the Boundary Wire.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your pet's fur where the Contact Points touch the neck and/or use the longer
Contact Points included in the system.
• Increase the Static Stimulation level on the Receiver Collar.
• Repeat training steps to reinforce training.
• Purchase a stronger Receiver Collar by contacting the Customer Care Centre.
• Replace battery.
• Adjust Boundary Width Control knob clockwise to increase the distance from the
Boundary Wire that the Receiver Collar activates. Verify the Boundary Control
Switch is placed at the proper setting according to the amount of Boundary Wire
used. (See Step 6)
• If using a Double Loop, make sure Boundary Wires are separated 1.5 m.
• If the Receiver Collar still has to be held on top of the Boundary Wire, perform the
"System Test (page 28).
• Turn the Boundary Width Control knob anti-clockwise to decrease the distance from
the Boundary Wire that the Receiver Collar activates.
• Make sure the Boundary Wire is not running within 4.5 m of the house. The signal
can transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence Transmitter.
• To reset the low battery indicator, remove the battery from the Receiver Collar.
Discharge all power by holding the stimulation level button down until the LED is no
longer illuminated. Reinstall battery.
• Make sure Fence Transmitter is at least 1 m from large metal objects or appliances.
• Make sure all Boundary Wire turns are gradual (minimum 1 m radius).
• Make sure the Boundary Wire is not running parallel to and within 1.5 m of
electrical wires, neighbouring containment systems, telephone wires, television or
antenna cables, or satellite dishes.
• If a neighbouring containment system may be causing an inconsistent signal, move
the Boundary Wire farther away from the neighbouring containment system.
• Check that the Power Adaptor is plugged into the Fence Transmitter.
• Check that the Power Adaptor is plugged in properly.
• If the system is plugged into a GFCI or RCD outlet, check to see if the circuit has
been tripped. Reset the GFCI or RCD circuit if required.
• Verify that the outlet is working properly by plugging in a known working item such
as a radio.
• Try plugging into another standard outlet.
• If the lights still do not come on, the Fence Transmitter and/or the Power Adaptor
needs to be replaced. Contact the Customer Care Centre.
• Check Boundary Wire connections at the Fence Transmitter for proper connection.
• Check for broken or damaged Boundary Wires at outside entry to the house.
• Perform the "System Test" (page 28) to determine if the Fence Transmitter needs to
be replaced.
• If the Fence Transmitter is functioning properly, you have a break in your Boundary
Wire. See the "Wire Break Location" section in this guide.
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