Troubleshooting Support - DURAVIT D.1e D11100008010 Notice D'utilisation

9. Troubleshooting support

> If your unit is not working properly after you have followed the
EN
instructions below, please contact help@duravit.com.
> Have the article and serial number ready. This can be found on
the label on the back of the operating instructions. The serial
number can also be found directly on the product.
Problem
The unit does
not work.
Control unit is
not responding.
32
Potential cause
First of all carry out a diagnostic check 5.5
Control unit has no
power.
Power supply has
failed.
Power supply is
not connected
correctly to the
control unit.
Control unit is
not connected
correctly.
Control unit is
not connected
correctly.
Control unit is
defective.
Solution
> Connect the
control unit to
the power
supply.
> Check the fuses
in the fuse box.
> Connect the
power supply to
the control unit.
> Check and
connect the
control unit
cable.
> Connect the
control unit
correctly.
> Contact
Customer
Services.
Section