Troubleshooting Support - DURAVIT SensoWash i Plus Notice D'utilisation

9. Troubleshooting support

Initial general action in case of a malfunction: Please switch off the unit and then switch
it on again (
If your unit does still not work properly after following the instructions
mentioned below, contact help@duravit.com. Have the article and serial number
ready. These can be found on the nameplate on the back of the operating
instructions and in the app (
Device information).
Problem
EN
LED indications
LED flashes red,
green or orange
or an indication tone
is audible.
General problems
Unit does not work.
Water leakage.
Remote Control
White LED blinks for
3 sec. when RC is in
use.
LED flashes red when
RC is in use.
Remote control does
not work.
Washing functions
Switch between
Rearwash / Lady-
wash takes too long.
30
Ch. 5: Switch SensoWash
App: Menu - Device Guide - Device management -
Potential cause
Malfunction.
Seat unit is not switched on
(LED is not illuminated).
Seat unit is in standby
mode (LED is red).
Malfunction.
The batteries are low.
Remote control is not
connected to the product.
No batteries inserted.
Remote control is defect.
Spray wand moves back
and forward again after
self-cleaning is complete.
on / off).
®
Solution
> Deactivate seat unit.
> Close stop valve.
> Contact
help@duravit.com.
> Activate seat unit.
> Switch on seat unit.
> Close the main valve
for the water supply.
> Disconnect the power
supply.
> Contact
help@duravit.com.
> Change the
batteries.
> Contact
help@duravit.com.
> Insert batteries.
> Contact
help@duravit.com.
This is normal.
Ch.
5
1.5
5
5
5
5