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P30 20170898 BNE800_J520_EUR MEAC_C17.pdf 6C(CMYK+PANTONE 7671+PANTONE 137) ZB2319 2017-04-21 Size:210X148mm
Troubleshooting
EN
Buttons not illuminated.
No steam or hot water.
No coffee, no water, unusual coffee flow.
Coffee is not hot enough.
The capsule lever does not close
completely.
Leakage (water under the machine).
No coffee flow, water goes directly into
the capsule bucket (despite inserted
capsule).
Colour display is dim and hard to see/
read.
Buttons flashing.
Fill Water Tank alert remains on display
(water tank is full).
Descale Now alert is displayed.
Machine Error message is displayed.
Machine is ON but ceases to operate.
Machine turns to OFF mode.
30
BNE800_J520_CREATISTA_UM_EUR MEAC_C17.indd 30
- Machine turns OFF automatically. See paragraph on «Energy Saving
Concept».
- Press START/CANCEL or SELECT to turn to «ON-mode».
- Press START/CANCEL or SELECT to turn to «ON-mode».
- Check if the water tank is correctly positioned, if empty, fill with potable
water.
- Preheat cup.
- Empty the capsule container.
- Empty drip tray if full.
- Check drip tray is securely inserted.
- Ensure capsule lever is closed.
- Machine display dims automatically after 2 minutes of non use.
- See paragraph on «Energy Saving Concept».
- Press START/CANCEL or SELECT to turn to «ON-mode».
- Follow on screen prompt.
- Check the water tank. If empty, fill with potable water and brew a coffee.
- Check steam tip for blockages. Use pin cleaning tool stored under the water
tank to unblock each of the holes.
- Check if the water tank is correctly positioned.
- Descale the machine. Navigate to Maintenance menu.
- Select Descale and follow the on-screen prompts.
- A major fault has occurred.
- Power machine off by holding START/CANCEL.
- Wait 60 minutes and press START/CANCEL or SELECT to turn to «ON-
mode».
- To save energy the machine will turn to OFF mode after 10 minutes of
non use. See paragraph on «Energy Saving Concept».
- Check the outlet: plug, voltage, fuse.
- Check the outlet: plug, voltage, fuse.
- Descale the machine, if necessary.
- Descale the machine, if necessary.
- Check that no capsule is blocked inside the machine. (Note: do not put the
finger inside the machine)
- If problem persists, call the Nespresso Club.
- Empty capsule bucket and check that no capsule is blocked inside the
machine. (NOTE: do not put finger inside the machine) If problem persists, call
the Nespresso Club.
- Adjust the screen brightness setting. Navigate to Settings menu. Select Screen
Brightness. Turn the dial and Select High.
- Descale machine, if necessary.
- Complete a Clean Steam Wand cycle, if necessary.
- If problem persists, call the Nespresso Club.
- Visit Nespresso.com or call the Nespresso Club to contact your local
service centre.
- If problem persists, call the Nespresso Club.
- Press START/CANCEL or SELECT to turn to «ON-mode».
11/4/17 4:31 pm
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