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4
Troubleshooting
4.1 Before sending in the appliance
Before contacting your authorised Royal dealer, Royal service partner or appliance market. check if you can solve the problem yourself by following the
instructions in the table below.
WARNING:
Danger of injury! Never use a defective appliance. Before starting troubleshooting, switch off the appliance and pull out the mains plug, Zchapter 2.4,
„Switching off".
Problem
The appliance does
The plug is not connected to the mains or the
not run
appliance is not switched on.
The socket does not carry current.
The power cord is damaged.
The appliance
The overheating protection switch has tripped,
suddenly stops
possibly due to clogged or obstructed suction
running
channels, etc.
The dust filter bag
The dust filter bag is full.
changing indicator
shows "red"
Nozzle, telescopic tube or suction hose are
clogged.
The filter is dirty.
The cleaning results
The attached nozzle does not suit the type of
are unsatisfactory
flooring.
even though the
The "carpet/hard floor" switch (Fig. 1/10) is in the
appliance is running
wrong position for the particular type of floor.
properly
The appliance makes
Sucked-in objects are obstructing the air stream. Remove the objects. If necessary, use a long wooden stick (e.g. a broomstick)
unusually loud noises
while running
NOTE:
If you cannot solve the problem following the above instructions, please contact the service hotline or the Royal customer service.
4.2 List of spare parts
Item number
Description
7020022
Set of 5 dust filter bags and 1
motor protection filter
7021002
1 exhaust filter
M203
1 parquet brush
M209
1 turbo brush
Contact data for ordering Z last page.
4.3 Replacement recommendation
£
We recommend: Swirl
Y101 dust filter bags
£
with MicroPor
filtration
4.4 Disposal
The filter bags are made from environment-
friendly materials and can de disposed of in
your home dustbin.
When the appliance has reached
the
end
of
its
especially if dysfunctions recur,
disable the appliance by pulling
the mains plug out of the socket
and cutting off the power cord.
Dispose of the appliance in compliance with
environmental protection laws of your country.
Electrical waste may not de disposed of
together with household waste. Refer to your
local authorities or to your dealer for advice on
recycling.
Possible cause
5
Warranty
5.1 Conditions of warranty
We grant a warranty of 24 months from the
date of purchase for the distributed appliance.
Within this period we will either repair or
replace the appliance or accessory (damages
to accessories do not automatically cause a
replacement of the complete appliance) all
defects due to manufacturing or materials at no
cost. The warranty does not cover damage due
to improper use (operating on the wrong power
type or voltage, connecting to unsuitable power
sources, breakage, etc.), normal wear and
defects that only insignificantly affect the value
or the ability of the appliance to be used.
Intrusions by unauthorised parties and the use
of spare parts not supplied by Royal Appliance
invalidate the warranty. Consumable parts are
not included in the warranty and must be paid
for!
usefulness,
The warranty is only valid if the date of
purchase has been acknowledged by the
dealer's stamp and signature on the warranty
card or if a copy of the invoice is included with
sent-in appliance. Warranty repairs do not
extend the warranty period, nor do they create
a right to a new warranty!
Insert the plug into a mains socket and switch on the appliance. Zchapter 2.3,
„Vacuum cleaning".
Test the vacuum cleaner on another socket that you are sure is carrying
current.
Have the cord replaced by Royal Appliance Customer Services, address
Zchapter 5, „Warranty".
Switch off the vacuum cleaner and pull the plug from the mains socket.
Eliminate the cause of overheating (e.g. clogged suction channels, etc.).
Wait for about 45 minutes. When the appliance has cooled off, you may switch
it on again.
Change the dust filter bag Zchapter 3.1, „Changing the dust filter bag".
Remove the obstacle. If necessary, use a long wooden stick (e.g. a broomstick)
to do this.
Clean the respective filter, Zchapter 3.3, „Changing the exhaust filter" or
Zchapter 3.4, „Changing the motor protection filter".
Change the nozzle (Fig. 3).
Set the "carpet/hard floor" switch to the correct position for the particular type
of floor, Zchapter 2.3, „Vacuum cleaning", step 2.
to do this.
5.2 In case of a warranty claim
Send us the appliance with an empty dust filter
bag and a short description of the fault in
printed letters. Headline your letter with the
words "WARRANTY CLAIM". Send it to the
following address, including the warranty card
or a copy of the purchase slip:
Contact data Z last page
Troubleshooting
Solution
11
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