What If There Are Problems; Technical Data; Warranty / Service - Beurer HK 25 Mode D'emploi

8. What if there are problems?

Problem
The temperature settings are not illuminated while
- the control is properly connected to the heating pad
- the power plug is connected to a working socket
- the slider is set to 1, 2 or 3

9. Technical data

See the rating label on the heating pad.

10. Warranty / service

Beurer GmbH, Söflinger Straße 218, 89077 Ulm, Germany (hereinafter referred to as "Beurer") provides a
warranty for this product, subject to the requirements below and to the extent described as follows.
The warranty conditions below shall not affect the seller's statutory warranty obligations which
ensue from the sales agreement with the buyer.
The warranty shall apply without prejudice to any mandatory statutory provisions on liability.
Beurer guarantees the perfect functionality and completeness of this product.
The worldwide warranty period is 3 years, commencing from the purchase of the new, unused product from
the seller.
The warranty only applies to products purchased by the buyer as a consumer and used exclusively for per-
sonal purposes in the context of domestic use.
German law shall apply.
During the warranty period, should this product prove to be incomplete or defective in functionality in accor-
dance with the following provisions, Beurer shall carry out a repair or a replacement delivery free of charge,
in accordance with these warranty conditions.
If the buyer wishes to make a warranty claim, they should approach their local retailer in the first
instance: see the attached "International Service" list of service addresses.
The buyer will then receive further information about the processing of the warranty claim, e.g. where they
can send the product and what documentation is required.
A warranty claim shall only be considered if the buyer can provide Beurer, or an authorised Beurer partner, with
– a copy of the invoice/purchase receipt, and
– the original product.
The following are explicitly excluded from this warranty:
– deterioration due to normal use or consumption of the product;
– accessories supplied with this product which are worn out or used up through proper use (e.g. batteries,
rechargeable batteries, cuffs, seals, electrodes, light sources, attachments and nebuliser accessories);
– products that are used, cleaned, stored or maintained improperly and/or contrary to the provisions of
the instructions for use, as well as products that have been opened, repaired or modified by the buyer
or by a service centre not authorised by Beurer;
– damage that arises during transport between manufacturer and customer, or between service centre
and customer;
– products purchased as seconds or as used goods;
– consequential damage arising from a fault in this product (however, in this case, claims may exist
arising from product liability or other compulsory statutory liability provisions).
Repairs or an exchange in full do not extend the warranty period under any circumstances.
Cause
The safety system has
switched the heating
pad off permanently.
16
Solution
Send the heating pad
and the control for
servicing.