LAVAZZA JoliePlus Mode D'emploi page 33

Problem encountered
The coffee is cold.
Dispensed coffee is
insufficient or excessive.
Coffee not supplied and
steam coming out of the
capsule compartment.
Coffee pours out in drops.
One of the two buttons is
not working and the relevant
LED is off
Contact Lavazza Customer Service (L.C.S.) for any problem or failure not included in the above list.
TROUBLESHOOTING
Possible causes
» Coffee pours out in drops,
water circuit clogged.
» The machine has limescale
build-up.
» Incorrect dose programming.
» The loading lever was not set
to the brewing position.
» Faulty capsule.
» Pump working improperly.
» Spout/water circuit clogged.
» The machine has limescale
build-up.
» Mechanical blocking
Solution
» Run the machine washing cycle.
» Descale the machine.
» If the problem remain please contact L.C.S.
» Program the coffee dose properly.
» If the problem remain please contact L.C.S.
» Set the loading lever to the brewing position.
» If the problem remain please contact L.C.S.
» Replace the capsule.
» Check for abnormal noise of the machine.
» Clean the coffee dispensing spout
(see MAINTENANCE AND CLEANING).
» Descale the machine.
» If the problem remain please contact L.C.S.
» Try to power the machine off by disconnecting the
power plug for 10 seconds then reconnect it. Power
the machine on and check the correct operation of
both buttons.
» If the problem persists, the machine can continue
to be used with the other button; in this case, the
button working regularly will no longer have the
automatic dosing but will be free dosing, and the
user will decide when stopping the dose.
» If the problem remain please contact L.C.S.
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