Troubleshooting - Samsung HT-J4200 Mode D'emploi

Appendix
Resolution according to the output mode
Blu-ray Disc/E-contents/Digital Contents playback
Output
Setup
BD Wise
Auto
1080p@60F
1080p
Movie Frame : Auto (24Fs)
1080i
720p
576p/480p

Troubleshooting

Refer to the table below when this product does not function properly. If the problem you are experiencing is not listed
below or if the instructions below do not help, turn off the product, disconnect the power cord and contact the nearest
authorized dealer or Samsung Electronics Service Centre.
Symptom
You cannot eject the disc.
Playback does not start.
Playback does not start
immediately when you
press the 6/7 button.
No sound.
The remote control does
not work.
• The disc is rotating but
there is no picture.
• Picture quality is poor
and the picture is
shaking.
HDMI Mode
Blu-ray Disc
Resolution of Blu-ray
Disc
Max. Resolution of TV input
1080p@60F
-
1080p@24F
1080i
720p
576p/480p
• Is the power cord plugged securely into the outlet?
• Turn off the power, and then turn it back on.
• Check the region number of the Blu-ray/DVD disc.
Blu-ray/DVD disc purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this product.
• Make sure that the rating level is correct.
• Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.
• The home cinema does not play sound during fast playback, slow playback, and
step motion playback.
• Are the speakers connected properly? Is the speaker setup correctly customized?
• Is the disc severely damaged?
• Are you operating the remote within its operational range and within the proper
angle relative to the sensor?
• Are the batteries drained?
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
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- English
E-contents/
Digital contents
1080p@60F
Max. Resolution of TV input
Check/Remedy
DVD playback
HDMI Mode
480i
-
1080p
-
1080i
720p
576p/480p