User Manual
Troubleshooting
There is no display on the screen.
Check that the DC plug and jack used by the external power supply are firmly connected.
Check that the Cat.5e/6 or higher cable is plugged in correctly and that the Status LED is flashing
slowly.
Check that the HDMI source and display are both powered on and active.
Power off all the devices, then power on in this order: first, the Transmitter and Receivers, then the
display and finally the source.
For some HDMI devices it may be helpful to unplug and re-plug their HDMI connection to re-initiate
the HDMI handshake and recognition.
Reduce the length of HDMI cable used, or use a higher quality cable. Please refer to the Specification
section for the maximum distance/resolution/cable combinations.
Check no other IP device is generating traffic on the same network dedicated to the extender system.
USB Keyboard or mouse are not working
Check that the DC plug and jack used by external power supply are firmly connected.
Check that the CAT5e/6 or higher cable is plugged in correctly and that the Status LED is flashing
slowly.
Check that the USB keyboard and mouse work correctly when connected directly to the source device.
If you are using wireless USB devices, please replace them with wired devices.
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