Frequently Asked Questions - Jabra GN1000 Guide D'utilisation

Frequently asked questions

The product is not lifting my handset.
• Check the cable connection to the cordless product.
• Make sure there is power to the cordless product.
• Ensure that your headset/beltpack unit is charged.
• Make sure the Lifter Arm is correctly installed on the telephone.
• For certain telephones, you may also need to extend the Lifter Arm.
I cannot hear a dial tone when I lift my handset.
• Ensure the headset is in headset mode.
• Check the lifting arm height as it may need to be slightly higher.
• Due to the telephone switchboard confi guration of your company, the product may
require the attention of your telephone system manager.
I hear a ring signal in my headset but no call is coming in.
• The ring sensor is picking up electronic noise. Move your telephone further away
from any electronic equipment such as computer monitors or fl uorescent desk
lamps.
• Lower the ring sensor's sensitivity by turning the ring sensitivity control anticlock-
wise.
Calls are coming in but I don't hear a ring signal in my headset or from my beltpack.
• The ring sensor's on/off button may be off. Check to see if the on-line indicator is
fl ashing. If it is fl ashing, press the ring sensor's on/off button.
• The ring sensor is not located over the telephone's speaker. Slide the ring sensor to
set it in the correct location.
• The ring sensitivity control is set too low. Have someone call you and adjust the ring
sensor until the on-line indicator is lit.
When I use my telephone's external speaker, my headset/beltpack signals that I have
an incoming call even though I don't.
• Switch the ring sensor on/off button to the off position. When the ring sensor is
turned off, the on-line indicator will fl ash continuously. Press the ring sensor's on/off
button to the on setting when you have completed your speakerphone call.
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I have set up the external ring sensor but the product still cannot detect my tele-
phone's ringing tone.
• Try increasing the volume on your telephone and consult the telephone's user
manual if required.
Operational and safety information
Read the safety and operational instructions below. They contain important information
about using this product. Keep this user guide for future use.
• This product is CE marked according to the provisions of the R & TTE Directive
(99/5/EC). Hereby, GN Netcom A/S declares that this product is in compliance with
the essential requirements and other relevant provisions of Directive 1999/5/EC. For
further information, please consult http://www.gnnetcom.com
• We recommend you follow every step and operate the product as outlined in this
user guide.
• Make certain that the product is connected correctly to a cordless GN Netcom head-
set.
• Keep fi ngers and other objects from obstructing the lifter arm.
• The lifter arm of this product is intended for use with only your telephone's original
handset.
• Never try to dismantle the product yourself. None of the internal components can be
replaced or repaired by users.
• Avoid exposing the product to rain or other liquids.
If you have any questions regarding the product, please contact your vendor, or go to
http://www.gnnetcom.com.
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