Troubleshooting - Sony SPP-A941 Mode D'emploi

Troubleshooting

If you've experienced any of the following difficulties while using your
phone, use this troubleshooting guide to help you remedy the problem.
Should any problem persist, consult your nearest Sony dealer.
Symptom
You hear four short error
beeps when you press
(TALK/FLASH).
You hear no dial tone.
The phone does not connect at
all, even though the number
you dial is correct.
The phone does not redial
correctly.
The handset does not ring.
The base unit does not ring.
You hear interference during
conversation.
You hear a beep every three
seconds during the
conversation.
You cannot store a speed
dialing number.
You cannot make a speed
dialing call.
Speed dialing is incorrect.
The handset does not ring
when calling from the base
unit.
Remedy
• Make sure you have set up the base unit correctly
(page 6).
• Move the handset closer to the base unit.
• Replace the handset to the base unit for a while to
reset the random security code.
• Make sure the telephone line cord is securely
connected to the telephone outlet.
• Make sure the battery is fully charged (page 9).
• Make sure the dialing mode is set correctly (page 10).
• Make sure the last dialed number is really the one you
want to dial.
• Make sure the ringer is turned on (page 19).
• The battery may be weak. Charge the battery for more
than 10 hours (page 9).
• Make sure you have set up the base unit correctly
(page 6).
• Move the handset closer to the base unit.
• Replace the handset to the base unit for a while to
reset the random security code.
• Make sure the telephone line cord is securely
connected to the telephone outlet.
• Make sure the ringer is turned on (page 20).
• Move the handset closer to the base unit.
• Place the base unit away from noise sources
(page 6).
• Press (CHANNEL) for a channel that gives better
reception.
• The battery is weak. Charge the battery for more than
10 hours.
• Make sure you follow the procedure in storing the
number correctly.
• Replace the handset to the base unit for a while.
• You pressed the number button to which no phone
number has been stored.
• Store a correct number.
• The handset may be engaged in conversation.
• The battery may have little or no power. Charge the
battery for more than 10 hours.
• Replace the handset to the base unit for a while.
• Raise the antenna of the base unit vertically.
• Place the base unit away from noise sources.
continued
Additional Information
37 US