Petsafe PPA19-15794 Guide D'installation page 9

5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms,
conditions and notices governing this Product from time to time. If such
changes have been notified to you prior to your use of this Product, they
shall be binding on you as if incorporated herein.
Warranty
Three Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer's warranty. Complete
details of the warranty applicable to this Product and its terms can be found
at www.petsafe.net and/or are available by contacting your local Customer
Care Centre.
Europe – Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building,
Market Square, Dundalk, Co. Louth, A91 YR9X Ireland
Canada – Radio Systems Corporation, 10427 PetSafe Way, Knoxville,
TN 37932 USA
Australia/New Zealand – In compliance with the Australian Consumer
Law, Warranties Against Defects, effective January 1, 2012, warranty details
of this Product are as follows: Radio Systems Australia Pty Ltd. (hereinafter
referred to as "Radio Systems") warrants to the original retail purchaser, and
not any other purchaser or subsequent owner, that its Product, when subject
to normal and proper residential use, will be free from defects in material
or workmanship for a period of three (3) years from the purchase date. An
"original retail consumer purchaser" is a person or entity who originally
purchases the Product, or a gift recipient of a new Product that is unopened
and in its original packaging. When serviced by Radio Systems Customer
Service, Radio Systems covers labour and parts for the first three years of
ownership; after the first three years, a service or upgrade charge will apply
relative to replacement of the Product with new or refurbished items at Radio
Systems' sole discretion.
The limited warranty is non-transferable and shall automatically terminate if
the original retail consumer purchaser resells the Radio Systems Product or
transfers the property on which the Radio Systems Product is installed. This
Limited Warranty excludes accidental damage due to dog chews; lightning
damage; or neglect, alteration, and misuse. Consumers who purchase
products outside of Australia, New Zealand, or from an unauthorised dealer
will need to return the Product to the original place of purchase for any
warranty issues.
Please note that Radio Systems does not provide refunds, replacements,
or upgrades for change of mind, or for any other reason outside of these
Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made
directly to Radio Systems Australia Pty Ltd. Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726, Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: aus-info@petsafe.net
To file a claim, a proof of purchase must be provided. Without a proof of
purchase, Radio Systems will not repair or replace faulty components. Radio
Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the Product.
Failure to do so may delay in the repair or replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original
purchase, Radio Systems will organise for a replacement to be sent in
advance of returning the faulty Product. A Post Bag will be included with the
replacement Product for the return of the faulty Product. The Product must be
returned within 7 days of receiving the replacement. If the Product is deemed
to be faulty after 30 days from the date of original purchase, the consumer
will be required to return the Product to Radio Systems at the consumer's own
expense. Radio Systems will test and replace the faulty unit or its components
and return to the consumer free of charge, provided the Product is within its
said warranty period. This warranty is in addition to other rights and remedies
available to you under the law. Radio Systems goods come with guarantees
that cannot be excluded under the Australia Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any
Replacement flaps available online
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