Warranties - Zodiac Pac Alpha 5M Notice D'installation Et D'utilisation

Why is my heat pump
not heating?
Where should my water
treatment system be
positioned with respect
to the heating system?
The heat pump is giving
off water: is this normal?
6. Warranties
Principle
Unless otherwise stipulated, we contractually guarantee the correct operation of our new Products. We
guarantee that our Products conform to their technical specifications and that they are free of material and
manufacturing default. The present warranty is limited, at our discretion, either to the repair or exchange for a
new or repacked Product, or to the refund of any Products recognized as being defective by our services. Shipping
expenses for the repaired or replaced Products delivered to the client will be borne by us. The guarantee excludes
any labour costs, travel and/or accommodation expenses incurred as the result of repairs made outside of
continental France and excludes any payment of damages. All Product returns must first be approved and
determined by our services. Returns sent by the Client without our prior approval will not be accepted. In
particular, the spare parts warranty will only be honoured after analysis and inspection of the returned spare
parts by our company followed by the decision to replace said parts. In all cases the seller's legal warranty will
continue to apply. In order to benefit from the warranty, the Client and the End User agree to respect the
following parameters concerning the water balance of the swimming pool: pH: 6.8 < pH < 7.6; free chlorine: < 3,0
mg/L; total bromine: < 5.0 mg/L; stabilising agent (if used): < 75 mg/L; total dissolved metals (iron, manganese,
copper, zinc...) : < 0.1 mg/L.
Note: using water drawn from a well is forbidden.
General limitations
The present warranty does not apply to visible defects that the Client failed to report upon accepting delivery of
the Products. Also excluded from the warranty are: defects or deterioration due to the unsuitability of the
Product with respect to the end User's needs, due to normal wear, to negligence, to incorrect installation or to a
use that does not conform to the recommendations mentioned in the User Manual, to lack of maintenance
and/or a handling accident, to incorrect storage, and/or by studies, instructions and/or specifications made by our
Client. Any modifications made by the Client, by the End User or by any third party to our Products will
automatically void the warranty in full. The same will apply if original parts were to be replaced with spare parts
not sold by us. Our Client will be responsible for ensuring compatibility of our Products with any other pool
equipment it may be installed with, by checking with the different manufacturers concerned, also for ensuring
that all installation and operating instructions and rules are respected in order for the overall system to operate
correctly. In the case of a return of the product to our workshop, shipping expenses to and from, will be borne by
the end user, except for those expenses mentioned under paragraph 2 of the present article. Immobilisation and
deprivation of use of an appliance due to repair will not give the right to compensation. This warranty will
become void in the case of a default in payment or late payment by our Client for the Product concerned.
Period covered by the warranty
The effective warranty start date is the date mentioned on the sales invoice for the new Product as issued by our
Client to the End User. This document will be required as proof of purchase in order for the warranty to be
effective. Failing this, our Client shall bear the full cost of any claims made by the end User under the contractual
warranty and after its expiry date.
H04019‐00.A3.EN – 2013/01
ML1_Pac Alpha Ed 01-2013-noir.indd 20
if the water flow‐rate is zero or inadequate, the heat pump will stop: check that
water is flowing correctly through the heat pump, and check the hydraulic
connections
when the outdoor air temperature drops below 7 °C, the heat pump will stop: check
the outdoor temperature
the heat pump may have detected a malfunction: check if an error code is displayed
on the screen, if so refer to §3.1
If the problem persists after you have checked all of the above points: contact your
installer
The water treatment system (chlorinator, salt chlorinator, etc.) must be installed
preferably downstream from the heat pump (see installation §2.4), and must be
compatible with the latter (check with the manufacturer)
Your heat pump will give off water in the form of condensation. This water is the
humidity contained in the air, which condenses on contact with certain cold
components inside the heat pump.
Warning: your device can produce several litres of water per day.
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