Bodum 10903-1 Mode D'emploi page 2

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We are pleased to say that the return rate on BODUM® product is very low; however, should you need to process a
returned BODUM® product under warranty, please follow the simple procedure below. We have tried to make it as
simple as possible for both yourself and the end consumer.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Consumers are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable
loss or damage. Consumers are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
The benefits to BODUM® customers given by the warranty set out below are in addition to other rights and
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remedies under a law in relation to the BODUM® product to which the warranty relates.
To process a faulty BODUM® product you will require a Return Authorisation (RA) number. Returned items without
a RA number are not able to be processed for credit or replacement. Contact BODUM® on (02) 9692 0582 for a
RA number.
Faulty product does not include items which have incurred wear and tear through general home use, misuse or
commercial use. Warranty does not include accidental glass breakages.
Warranty period:
• e-BODUM®: 2 year replacement warranty from the date of purchase for electrical appliances where a defect
appears and BODUM® is notified within 2 years from date of purchase.
Proof of purchase: any claim from the end consumer must be validated with a copy of proof of purchase; without
providing a proof of purchase BODUM® Australia will not be able to process the claim. Proof of purchase includes
original purchase receipt/docket or credit card statement showing the purchase amount.
Replacement or credit: once claim is validated, if possible please replace the faulty item from stock on hand. If a
customer requires a replacement for an item which you don't have on hand, please have the item added to your
next order.
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Return or work order: to ensure that the return process is as easy as possible for both you and the end consumer,
we don't do work orders or product repairs.
Once you have received a RA number and sighted the product please safely dispose of the faulty item. We don't
require the faulty product to be sent back to us. However, if you come across an unusual fault which you think we
need to be aware of please send it back to BODUM® Australia Head Office.
BODUM® (Australia) PTY LTD
Suite 39, 26-32 Pirrama Rd, Pyrmont NSW 2009
T. +61 2 9692 0582 F. +61 2 9692 0586
office.australia@bodum.com
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BODUM AUSTRALIA WARRANTY
BODUM AUSTRALIA WARRANTY PROCEDURE