Settings
When you can't recall your Unlock
Pattern, PIN, or Password:
If you logged into a Google account on
the phone and failed to use the correct
pattern 5 times, tap Forgot Pattern? You
will be required to sign in with your Google
account and prompted to create a new
unlock pattern. If you haven't created
a Google account on the phone or you
forgot your PIN or Password, you need to
perform a hard reset.
Caution
If you perform a hard reset, all user
applications and user data will be
deleted. Please remember to back up
any important data before performing
a hard reset.
1
Turn the power off.
2
Press and hold the following keys at the
same time for 8 seconds: Power/Lock
Key + Down Volume Key.
3
When FACTORY HARD RESET screen is
displayed, release the keys.
4
Press the Power/Lock Key to Yes -- delete
all user data, and press the Volume Keys
to cancel.
100
5
Press the Power/Lock Key to confirm --
delete all user data, and press the Volume
Keys to cancel.
PIN Code Request: When the PIN code
request feature is set, you must enter
your PIN each time you switch the phone
on. Consequently, any person who does
not have your PIN cannot use your phone
without your approval. Take extra care
when using this feature as it could lock
your SIM card.
Note: Before setting the PIN code request
feature to Off, you must enter your PIN.
Default PIN values: PIN1 is 1111 and PIN2
is 2222.
Important: Please take note of your
default PIN code. If the PIN code is entered
incorrectly 3 times, the SIM will be locked
and the phone will not be usable. Once the
SIM is locked, it won't be unlocked even
if you try to use it on another phone. The
phone will prompt to ask for PUK Code.
Do not attempt to guess the code, it may
permanently lock your SIM card. Please
contact the operator for further assistance.