Troubleshooting Guide; Warranty - Ninja BN800C Série Guide De L'utilisateur

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
Unit doesn't turn on�
•
Make sure unit is plugged in.
Display will read "... ..." once connected to power�
•
Place container on base and rotate it clockwise until container clicks into place. Press the
Power button to turn unit on, and the available programs will illuminate indicating the
unit is ready for use.
Display reads "Er"�
•
If the display reads "Er", unplug the unit from the electrical outlet and allow it to cool for
15 minutes. Remove the container's lid and blade assembly and empty the contents to
ensure no ingredients are jamming the blade assembly.
Lid/Pro Extractor Blades™ Assembly is hard to install on the cup�
•
Set the cup on a level surface. Carefully place the lid or Pro Extractor Blades Assembly
on the top of the cup and align the threads so the lid/Pro Extractor Blades Assembly sits
flat on the cup. Twist clockwise until you have a tight seal.
Unit doesn't mix well; ingredients get stuck�
•
Using the Auto-IQ® programs is the easiest way to achieve great results. The pulses
and pauses allow the ingredients to settle toward the blade assembly. If ingredients
are routinely getting stuck, adding some liquid will usually help.
•
When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs.
Next add liquids or yogurt, then seeds, powders, or nut butters. Finally, add ice or
frozen ingredients.
Motor base won't stick to counter or tabletop�
•
Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces.
•
Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
•
DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure
(cutting board, platter, plates, etc.).
Unit is difficult to remove from counter for storage�
•
Place your hands underneath both sides of the motor base and gently pull the unit up
and toward you.
Unit displays a blinking "��� ���" message�
•
The unit can detect which container is on the motor base. You may be trying to use a
program that is not designed for the container you have installed. The programs will
light up, indicating which programs are available for each container.
The unit doesn't create snow from solid ice�
•
DO NOT use ice that has been sitting out or has started to melt. Use ice straight from
the freezer.
•
Start with a few pulses and then use a continuous blending cycle.
Food is not evenly chopped�
•
For best results when chopping, cut pieces of ingredients in a uniform size and don't
overfill the Precision Processor™ Bowl.
The pitcher lid handle will not fold down�
•
If not attached to the pitcher, the handle will not fold down. For storage, place the lid on
the pitcher and press down on the handle until it clicks into place.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner's Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, blades,
blender bases, etc.), which require regular maintenance and/or replacement to ensure
the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and
other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories. So we may better assist
you, please register your product online at registeryourninja.com and have the product on
hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof
of purchase. We also ask that you register your product online at registeryourninja.com and
have the product on hand when you call, so we may better assist you. A Customer Service
Specialist will provide you with return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
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