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TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
•
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
•
Is the cooktop wired properly?
See Installation Instructions.
Excessive heat around cookware on cooktop
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1/2"(1.3 cm) outside the cooking area.
Cooktop
cooking results not what expected
•
Is the proper cookware being used?
See "Cookware"
section.
•
Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
•
Is the cooktop level?
Level the cooktop. See the Installation Instructions.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
"Troubleshooting."
It may save you the cost of a service call. If
you still need help, follow the instructions
below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement
parts
If you need to order replacement
parts, we recommend
that you
use only factory-specified
replacement
parts. Factory-specified
replacement
parts will fit right and work right because they are
made with the same precision used to build every new appliance.
To locate factory-specified
replacement parts in your area, call
your nearest designated service center.
Call the Whirlpool Canada LP Customer eXperience Centre toll
free: 1-800-807-6777
or visit our website at www.whirlpool.ca.
Our consultants provide assistance with:
•
Features and specifications
on our full line of appliances.
•
Use and maintenance procedures.
•
Accessory and repair parts sales.
•
Referrals to local dealers, repair parts distributors
and service
companies. Whirlpool Canada LP appliances designated
service technicians are trained to fulfill the product warranty
and provide after-warranty
service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool Canada
LP with any questions or concerns at:
Whirlpool Canada LP
Customer eXperience Centre
200 - 6750 Century Ave
Mississauga,
Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
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