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TROUBLESHOOTING GUIDE
Symptoms
Water Is Not
Clear
Low Water Flow
Short Filter
Cycles
High Pressure on
Start Up
Dirt Returns to
Pool
WARRANTY
MultiCyclone DUO is covered by a 5 year warranty on the Duo tank, 2 years on Multicyclone
components and 1 year warranty on labour. Commercial installations are
covered by a 1 year warranty.
Please refer to Waterco's warranty terms and conditions.
Note: An electronic copy of the Waterco warranty booklet is available
at the Waterco website www.waterco.com or by scanning the QR code.
Possible Problems/Solutions
Insufficient disinfectant level.
Incorrect pool chemistry.
Heavy bathing and/ or dirt loads.
Incorrect flow.
Insufficient running times. (Increase pump run time.)
Filter is dirty. (Clean per instructions.)
Hole in filter element.
Air leak on suction line
Pump impeller vanes blocked
Other restrictions include (pool suction cleaners) resistance from other
inline equipment such as strainers.
Pump not primed.
Check strainer baskets for debris.
Check for air leaks on suction side.
Check for restrictions or blockage in either suction or return lines.
Filter needs to be cleaned or replaced.
Pool water level too low.
Pump not primed.
Pump impeller vanes blocked.
Strainer baskets not being used and/ or not being cleaned regularly.
Pump operating under speed (low voltage).
Presence of algae, check disinfectant content.
Check pH and total alkalinity.
Pump output exceeds design flow rate of filter, check pump
performance.
Ineffective cleaning, check conditions, replace filter cartridge.
Small eyeball fitting in Pool/ Spa.
Partially closed valve on return line.
Too large of pump, check selection.
Hole in filter cartridge, replace filter cartridge.
Worn "o"-ring seal inside filter, replace o-ring.
MultiCyclone DUO I pg 13
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