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Sound is not output from the subwoofer.
• Check whether the LED on the rear of the
Subwoofer and Surround Speakers lights in blue.
Reconnect it when the blue LED blinks or the red
LED lights.
If the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly
connected to the ARC terminal.
• Connection may not be possible due to the
connected external device (set-top box, game
console, etc.). Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home (
→ Menu → Settings (
) → All Settings (
Connection → External Device Manager → Anynet+
(HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to "BT
PAIRING" for connection. (Press the PAIR button
on the remote control or press the
button on the body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth
speaker list on the device to connect. (Samsung
TV: Home (
) → Menu → Settings (
All Settings (
) → Sound → Sound Output →
Bluetooth Speaker List)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if
they are located too close to the Soundbar. e. g.
microwaves, wireless routers, etc.
• If your device that is connected via Bluetooth
moves too far away from the soundbar, it may
cause the sound to drop out. Move the device
closer to the soundbar.
• If a part of your body is in contact with the
Bluetooth transceiver or the product is installed on
metal furniture, the sound may drop out. Check the
installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• Make sure the wireless router is turned on and
then reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal
is too weak. Try moving the router closer to the
soundbar, or eliminating any obstacles that are
between the soundbar and the router, if possible.
The soundbar does not turn on automatically with
the TV.
• When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
07 IMPORTANT NOTES
ABOUT SERVICE
• Figures and illustrations in this User Manual are
provided for reference only and may differ from
actual product appearance.
• An administration fee may be charged if either
(a) an engineer is called out at your request and there
is no defect with the product (i.e. where the user
manual has not been read).
(b) you bring the unit to a repair centre and there is
no defect with the product (i.e. where the user
manual has not been read).
)
• You will be informed of the administration fee
) →
amount before a technician visits.
(Source)
) →
ENG - 6
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