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TOPTRO 24H/7D Professional Support
Dear customer,
Thank you very much for supporting TOPTRO!
Please read this manual thoroughly before using the projector. If you have any
issues, email your model and problem to service@toptro.com. We will provide
a fast solution within 24 hours.
Actually, many problems can be easily solved by setting, such as no signal, no
sound, bluetooth connection failed, WiFi connection failed, dark spots, choppy
animation etc. We promise all the projectors have been 100% carefully checked
and packaged before shipping.
If you have any questions, could you please contact us so that the problem can
the problem can be solved. And give us an opportunity to improve. We guarantee
we will provide you a satisfactory solution.
Thanks for your understanding!
TOPTRO Service Team
TIPS:
1.
Do not place projector in too warm or too cold room, because the high
temperature or low temperature will shorten lifespan of the device. The
working environment would be 5℃~35℃ better.
2.
If there are black spots on the projection screen, please don't worry, please
contact
service@toptro.com
to remove the dust.
3.
The ventilation is equipped for the projector to work stably. Don't cover the
vent with cloth, blanket or other things. Don't insert anything into the slit of
the projector, or it may produce a short circuit or an electric shock to your
device and cause damage.
4.
The projector shall be strictly protected from strong impact, extrusion and
vibration. Do not try to move and on strong impact, extrusion and vibration.
Do not try to move and the internal circuit faults.
5.
Lens, as the core component of the projector, is directly related to the picture
definition and effect. The excessive dust thereon will affect image quality.
The dirty lens shall be wiped with soft cotton cloth for the glass lens surface.
Hard cloth or abrasives shall not be used.
via email, we can send you a video about how
EN
01
service@toptro.com
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