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10
Care and maintenance
The outside of the controller may be cleaned with a damp cloth. Under no circumstances
should water be introduced into the controller.
Do not use solvents for cleaning.
11
Servicing / repair
If you observe any optical changes or damage, the device may no longer be used and
must be sent to our factory to be checked.
The device may not be opened mechanically. All repairs are carried out at our factory.
Send us the device in its original packing and original padding material together with a
description of the defect.
Cost estimates are free of charge, only forwarding charges are invoiced. If further defects
are discovered during the repair, you will be informed of these.
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Guarantee:
The warranty period is 2 years as from the date of purchase.
Any material and manufacturing defect established will be repaired free of charge during
this period. The costs for the working time required are also included in this guarantee.
Any further claims are excluded. In the event of damage within the warranty period, send
us the kiln in its original packing including a description of the defect. Any goods returned
with unpaid postage will not be accepted. Dispatch charges will be reimbursed, in cases
where the guarantee applies.
The following are excluded from the warranty:
- damage caused by inappropriate handling or use (such as incorrect connection,)
- damage caused by the heat of the kiln
- transport damage
A guarantee claim does not prolong the initial warranty period either for the device or for
any replacement parts.
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